呼叫中心,是(shi)利用(yong)通訊與(yu)電(dian)(dian)(dian)(dian)(dian)腦(nao)軟(ruan)件技(ji)術相結合(he),可自動靈活(huo)地處(chu)理各種不同的電(dian)(dian)(dian)(dian)(dian)話(hua)(hua)(hua)打(da)進(jin)和打(da)出業(ye)務的運營操作場所(suo),通俗的理解,就(jiu)是(shi)一(yi)個(ge)(ge)大(da)型的電(dian)(dian)(dian)(dian)(dian)話(hua)(hua)(hua)處(chu)理中心(xin),把(ba)傳統(tong)的電(dian)(dian)(dian)(dian)(dian)話(hua)(hua)(hua)結合(he)到電(dian)(dian)(dian)(dian)(dian)腦(nao)軟(ruan)件里,運用(yong)軟(ruan)件系(xi)統(tong)來(lai)打(da)電(dian)(dian)(dian)(dian)(dian)話(hua)(hua)(hua)、接電(dian)(dian)(dian)(dian)(dian)話(hua)(hua)(hua)、管(guan)理電(dian)(dian)(dian)(dian)(dian)話(hua)(hua)(hua),比傳統(tong)的電(dian)(dian)(dian)(dian)(dian)話(hua)(hua)(hua)具有更強大(da)的功能,可提高工作效率和管(guan)理水(shui)平(ping)的一(yi)個(ge)(ge)平(ping)臺。
在(zai)黑(hei)龍(long)江可能有(you)很多人不知道呼(hu)叫(jiao)中(zhong)(zhong)心(xin)是(shi)什(shen)么東西(xi),但日常生活(huo)中(zhong)(zhong)其實是(shi)接觸或使(shi)用過呼(hu)叫(jiao)中(zhong)(zhong)心(xin)服(fu)務的(de)(de)。例如:110、120、119、114、12345、12319、12328、12348等等熱線(xian),那就是(shi)一個(ge)(ge)(ge)個(ge)(ge)(ge)呼(hu)叫(jiao)中(zhong)(zhong)心(xin)。另外還有(you)那些大公司(si)的(de)(de)客服(fu)熱線(xian),我(wo)們(men)打電話的(de)(de)時候或許不知道,其實背后就是(shi)一個(ge)(ge)(ge)呼(hu)叫(jiao)中(zhong)(zhong)心(xin)在(zai)支撐。那么,黑(hei)龍(long)江有(you)哪些公司(si)能提供呼(hu)叫(jiao)中(zhong)(zhong)心(xin)建設服(fu)務呢(ni)(ni)?黑(hei)龍(long)江有(you)沒有(you)公司(si)是(shi)做呼(hu)叫(jiao)中(zhong)(zhong)心(xin)系(xi)統軟件的(de)(de)呢(ni)(ni)?這(zhe)些呼(hu)叫(jiao)中(zhong)(zhong)心(xin)系(xi)統有(you)些什(shen)么電話管理(li)的(de)(de)功能呢(ni)(ni)?這(zhe)個(ge)(ge)(ge)問題問得很好(hao),一個(ge)(ge)(ge)公司(si)要做一個(ge)(ge)(ge)什(shen)么事情,肯定是(shi)先了解(jie)到(dao)底有(you)哪些公司(si)提供這(zhe)個(ge)(ge)(ge)服(fu)務,然后進(jin)行對比,所謂貨比三家(jia)。
黑(hei)(hei)龍江(jiang)(jiang),簡稱黑(hei)(hei),省(sheng)(sheng)會哈(ha)爾濱,因省(sheng)(sheng)境東(dong)北有(you)條黑(hei)(hei)龍江(jiang)(jiang)而得名,位于(yu)中(zhong)(zhong)國(guo)最東(dong)北部,中(zhong)(zhong)國(guo)國(guo)土的(de)北端(duan)與(yu)東(dong)端(duan)均位于(yu)省(sheng)(sheng)境。黑(hei)(hei)龍江(jiang)(jiang)東(dong)部和北部以烏蘇里江(jiang)(jiang)、黑(hei)(hei)龍江(jiang)(jiang)為界(jie)河(he)與(yu)俄(e)羅(luo)斯為鄰,與(yu)俄(e)羅(luo)斯的(de)水陸邊(bian)界(jie)長約3045公(gong)里;西(xi)接(jie)內蒙古自(zi)治區,南連吉(ji)林(lin)省(sheng)(sheng)。黑(hei)(hei)龍江(jiang)(jiang)是(shi)中(zhong)(zhong)國(guo)重工(gong)業(ye)基地,工(gong)業(ye)門(men)類以機械(xie)、石油(you)、煤(mei)炭(tan)、木材(cai)和食品(pin)工(gong)業(ye)為主。隨著經(jing)濟的(de)飛速發展,競爭(zheng)的(de)日益激(ji)烈,有(you)很多(duo)黑(hei)(hei)龍江(jiang)(jiang)企業(ye)開始使用呼叫中(zhong)(zhong)心(xin)系統,以提高(gao)公(gong)司(si)的(de)服務質量、工(gong)作效率和管理水平。那么有(you)人問了,在黑(hei)(hei)龍江(jiang)(jiang)建一個呼叫中(zhong)(zhong)心(xin)要多(duo)少錢呢?怎么來(lai)建立自(zi)己(ji)公(gong)司(si)的(de)呼叫中(zhong)(zhong)心(xin)呢?找什么公(gong)司(si)來(lai)建呢?
很多人說,這好說,我百度唄~~于是乎,他們一般是在百度、360去搜索以下關鍵詞:黑龍江呼叫中心、黑(hei)龍(long)(long)(long)江(jiang)(jiang)營銷型呼(hu)(hu)(hu)叫(jiao)(jiao)中(zhong)(zhong)心(xin)、黑(hei)龍(long)(long)(long)江(jiang)(jiang)客服呼(hu)(hu)(hu)叫(jiao)(jiao)中(zhong)(zhong)心(xin)、黑(hei)龍(long)(long)(long)江(jiang)(jiang)呼(hu)(hu)(hu)叫(jiao)(jiao)中(zhong)(zhong)心(xin)系統(tong)、黑(hei)龍(long)(long)(long)江(jiang)(jiang)呼(hu)(hu)(hu)叫(jiao)(jiao)中(zhong)(zhong)心(xin)解決(jue)方案、黑(hei)龍(long)(long)(long)江(jiang)(jiang)呼(hu)(hu)(hu)叫(jiao)(jiao)中(zhong)(zhong)心(xin)建(jian)設(she)、黑(hei)龍(long)(long)(long)江(jiang)(jiang)呼(hu)(hu)(hu)叫(jiao)(jiao)中(zhong)(zhong)心(xin)公司、黑(hei)龍(long)(long)(long)江(jiang)(jiang)呼(hu)(hu)(hu)叫(jiao)(jiao)中(zhong)(zhong)心(xin)供應商、黑(hei)龍(long)(long)(long)江(jiang)(jiang)客服電話呼(hu)(hu)(hu)叫(jiao)(jiao)中(zhong)(zhong)心(xin)、黑(hei)龍(long)(long)(long)江(jiang)(jiang)自動(dong)外呼(hu)(hu)(hu)系統(tong)、黑(hei)龍(long)(long)(long)江(jiang)(jiang)云(yun)呼(hu)(hu)(hu)叫(jiao)(jiao)中(zhong)(zhong)心(xin)、黑(hei)龍(long)(long)(long)江(jiang)(jiang)電話管理系統(tong)等等......搜(sou)索之后,大家會發現,不管你搜(sou)索哪個關(guan)鍵詞(ci),有(you)那么一(yi)家公司的網頁,總是(shi)排在(zai)百度(du)的首(shou)頁,那就是(shi)樂(le)科技(ji)術(shu)(shu)黑(hei)龍(long)(long)(long)江(jiang)(jiang)辦事處(chu)。為(wei)什么搜(sou)索黑(hei)龍(long)(long)(long)江(jiang)(jiang)呼(hu)(hu)(hu)叫(jiao)(jiao)中(zhong)(zhong)心(xin)相關(guan)的關(guan)鍵詞(ci),樂(le)科技(ji)術(shu)(shu)都排在(zai)前面呢?
這是因為樂(le)科技(ji)術黑(hei)龍(long)江辦事處在黑(hei)龍(long)江本土(tu)呼(hu)(hu)叫(jiao)(jiao)中(zhong)(zhong)(zhong)(zhong)心(xin)領域確(que)實是屬于(yu)口(kou)碑很不錯(cuo)的(de),是黑(hei)龍(long)江呼(hu)(hu)叫(jiao)(jiao)中(zhong)(zhong)(zhong)(zhong)心(xin)系(xi)(xi)統建設(she)優秀供應商,在黑(hei)龍(long)江呼(hu)(hu)叫(jiao)(jiao)中(zhong)(zhong)(zhong)(zhong)心(xin)這個領域做了(le)(le)(le)大(da)量的(de)呼(hu)(hu)叫(jiao)(jiao)中(zhong)(zhong)(zhong)(zhong)心(xin)案例(li)。樂(le)科技(ji)術給客戶提供的(de)呼(hu)(hu)叫(jiao)(jiao)中(zhong)(zhong)(zhong)(zhong)心(xin)解決(jue)方案,性價比非常(chang)高(gao),在黑(hei)龍(long)江地區口(kou)碑非常(chang)好(hao)。樂(le)科技(ji)術充分(fen)考慮到黑(hei)龍(long)江企業的(de)實際情況,相繼推出了(le)(le)(le)happicall多媒(mei)體呼(hu)(hu)叫(jiao)(jiao)中(zhong)(zhong)(zhong)(zhong)心(xin)系(xi)(xi)統、happicall客服呼(hu)(hu)叫(jiao)(jiao)中(zhong)(zhong)(zhong)(zhong)心(xin)系(xi)(xi)統、happicall電話營銷(xiao)呼(hu)(hu)叫(jiao)(jiao)中(zhong)(zhong)(zhong)(zhong)心(xin)系(xi)(xi)統、happicall電子(zi)政(zheng)務呼(hu)(hu)叫(jiao)(jiao)中(zhong)(zhong)(zhong)(zhong)心(xin)系(xi)(xi)統,并取得(de)了(le)(le)(le)軟件著作權。短短幾年,樂(le)科呼(hu)(hu)叫(jiao)(jiao)中(zhong)(zhong)(zhong)(zhong)心(xin)系(xi)(xi)統在黑(hei)龍(long)江呼(hu)(hu)叫(jiao)(jiao)中(zhong)(zhong)(zhong)(zhong)心(xin)市場迅速(su)發展,成長為黑(hei)龍(long)江地區呼(hu)(hu)叫(jiao)(jiao)中(zhong)(zhong)(zhong)(zhong)心(xin)系(xi)(xi)統領軍企業。
樂科技術幫黑龍江企業建的呼叫中心屬于自建型呼叫中心,也就是說幫你們建一套完整的呼叫中心,不是租用,也不是托管,是完完全全屬于你們公司的。這套呼叫中心包含了硬件和軟件,硬件有語音交換機(或語音卡)、服務器、話機、耳麥等,軟件方面就是呼叫中心系統、呼叫中心中間件等。
一個完整的呼叫中心 = 呼叫中心系統(我們提供) + 呼叫中心硬件(我們提供) + 線路(請聯系本地運營商)
樂科技術呼叫中心系統的主要功能有:
1、語音導航功能:電話打入時有語音提示:“**業務請撥1,**業務請撥2,**業務請撥3,**人工服務請撥0……。”
2、來電彈屏功能:來電時電腦自動彈出客戶的基本信息和歷史記錄,第一次來電彈出錄入界面,接聽者預知客戶信息,方便交流。
3、錄音功能:通話錄音可以自動或手動錄制到計算機硬盤方便日后查找,根據條件檢索。
4、ACD(自動呼叫分配):來電均勻響鈴,讓每個坐席員接聽電話的數量均衡。
5、班長座席功能:班長座席可以監聽座席員與客戶的對話,也可截斷座席員直接與客戶對話。
6、 運維監控、坐席監控 :可隨時掌握呼叫中心的運行狀況,對坐席的工作情況了如指掌,提高管理效率。
7、工單管理:工單的生成和流轉系統是把工作中的各個業務環節連接起來,讓任務按照制定的方向流轉。
8、統計報表功能:每天的(de)來電量總數,每一(yi)個座(zuo)席員每天的(de)通話時(shi)間,等待(dai)時(shi)間,所有來電量,轉接(jie)量的(de)統計。每一(yi)個座(zuo)席員每天來電量、回答量、放(fang)棄(qi)量的(de)統計。
樂科技術作為黑(hei)(hei)龍(long)江呼(hu)叫(jiao)(jiao)中心公司的代表企(qi)業(ye),其呼(hu)叫(jiao)(jiao)中心系(xi)統功能強大(da)、實(shi)用、系(xi)統穩定(ding)、使用簡單、性價比高,深受(shou)黑(hei)(hei)龍(long)江企(qi)業(ye)的好評(ping),您(nin)有任何疑問(wen)可以QQ咨詢(xun):897480090 手(shou)機(ji):18974969906
黑龍江地區呼叫中心建設服務范圍包括且不限于以下地市:
哈爾濱市(shi)(shi)、齊齊哈爾市(shi)(shi)、雞(ji)西市(shi)(shi)、鶴(he)崗市(shi)(shi)、雙鴨(ya)山(shan)市(shi)(shi)、大(da)慶市(shi)(shi)、伊(yi)春(chun)市(shi)(shi)、佳木斯市(shi)(shi)、七臺河市(shi)(shi)、牡丹江市(shi)(shi)、黑河市(shi)(shi)、綏(sui)化市(shi)(shi)、大(da)興(xing)安嶺地區
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