呼叫中心，是利用通訊與(yu)電(dian)(dian)(dian)腦(nao)(nao)軟件技術(shu)相結(jie)(jie)合，可(ke)自動靈(ling)活(huo)地處(chu)理各種不同的電(dian)(dian)(dian)話打(da)進和(he)打(da)出(chu)業務的運營操(cao)作場所，通俗的理解，就是一(yi)個大型的電(dian)(dian)(dian)話處(chu)理中(zhong)心，把傳統的電(dian)(dian)(dian)話結(jie)(jie)合到電(dian)(dian)(dian)腦(nao)(nao)軟件里，運用軟件系統來打(da)電(dian)(dian)(dian)話、接電(dian)(dian)(dian)話、管(guan)理電(dian)(dian)(dian)話，比傳統的電(dian)(dian)(dian)話具有更強大的功能，可(ke)提高工作效率和(he)管(guan)理水平的一(yi)個平臺(tai)。

　　烏(wu)(wu)魯木(mu)(mu)(mu)齊(qi)是新疆(jiang)維吾爾自(zi)(zi)治(zhi)區首府，我國(guo)(guo)(guo)西北(bei)地(di)(di)區重(zhong)要的(de)(de)中(zhong)(zhong)(zhong)(zhong)心(xin)(xin)(xin)(xin)城(cheng)(cheng)市(shi)和面(mian)向(xiang)中(zhong)(zhong)(zhong)(zhong)亞西亞的(de)(de)國(guo)(guo)(guo)際商貿中(zhong)(zhong)(zhong)(zhong)心(xin)(xin)(xin)(xin)。是全(quan)(quan)疆(jiang)政治(zhi)、經濟、文化(hua)、科(ke)教和交通中(zhong)(zhong)(zhong)(zhong)心(xin)(xin)(xin)(xin)。市(shi)域面(mian)積為(wei)14216.3平方公(gong)里，轄7區、1縣，2016年末(mo)常(chang)住人(ren)(ren)口為(wei)355萬(wan)。烏(wu)(wu)魯木(mu)(mu)(mu)齊(qi)地(di)(di)處(chu)中(zhong)(zhong)(zhong)(zhong)國(guo)(guo)(guo)西北(bei)，亞歐大(da)陸(lu)腹地(di)(di)，毗鄰中(zhong)(zhong)(zhong)(zhong)亞各(ge)國(guo)(guo)(guo)，有“亞心(xin)(xin)(xin)(xin)之都(dou)”的(de)(de)稱呼(hu)，自(zi)(zi)古(gu)以(yi)來(lai)是溝通東(dong)西商貿的(de)(de)重(zhong)要樞紐。如今是世界(jie)上最(zui)內陸(lu)、距離海洋和海岸線最(zui)遠的(de)(de)大(da)型城(cheng)(cheng)市(shi)（2500公(gong)里）。烏(wu)(wu)魯木(mu)(mu)(mu)齊(qi)是中(zhong)(zhong)(zhong)(zhong)國(guo)(guo)(guo)國(guo)(guo)(guo)家園林(lin)城(cheng)(cheng)市(shi)、全(quan)(quan)國(guo)(guo)(guo)雙擁模(mo)范城(cheng)(cheng)市(shi)、中(zhong)(zhong)(zhong)(zhong)國(guo)(guo)(guo)優秀旅(lv)游城(cheng)(cheng)市(shi)、全(quan)(quan)國(guo)(guo)(guo)民族團結進步(bu)模(mo)范城(cheng)(cheng)市(shi)。2017年將建(jian)成(cheng)全(quan)(quan)國(guo)(guo)(guo)文明(ming)城(cheng)(cheng)市(shi)，也是廣義(yi)西北(bei)地(di)(di)區即(ji)西安、庫爾勒、克拉瑪依之后的(de)(de)第(di)四文明(ming)城(cheng)(cheng)。2016年2月23日，烏(wu)(wu)魯木(mu)(mu)(mu)齊(qi)在(zai)CCTV“中(zhong)(zhong)(zhong)(zhong)國(guo)(guo)(guo)經濟生活大(da)調查”2015年度(du)十大(da)最(zui)具幸福(fu)感省會城(cheng)(cheng)市(shi)中(zhong)(zhong)(zhong)(zhong)名列第(di)七。隨著(zhu)經濟的(de)(de)飛速發展(zhan)，競爭(zheng)的(de)(de)日益激烈，有很多(duo)烏(wu)(wu)魯木(mu)(mu)(mu)齊(qi)企業開始使(shi)用呼(hu)叫中(zhong)(zhong)(zhong)(zhong)心(xin)(xin)(xin)(xin)系統(tong)，以(yi)提高公(gong)司(si)的(de)(de)服務質量(liang)、工作效率(lv)和管理水平。那么(me)有人(ren)(ren)問了，在(zai)烏(wu)(wu)魯木(mu)(mu)(mu)齊(qi)建(jian)一個呼(hu)叫中(zhong)(zhong)(zhong)(zhong)心(xin)(xin)(xin)(xin)要多(duo)少(shao)錢呢(ni)？怎(zen)么(me)來(lai)建(jian)立自(zi)(zi)己公(gong)司(si)的(de)(de)呼(hu)叫中(zhong)(zhong)(zhong)(zhong)心(xin)(xin)(xin)(xin)呢(ni)？找什么(me)公(gong)司(si)來(lai)建(jian)呢(ni)？

　　在(zai)烏(wu)魯木(mu)齊可能(neng)有(you)(you)很多人(ren)不知道呼叫(jiao)(jiao)(jiao)中(zhong)(zhong)(zhong)心(xin)(xin)是什(shen)么東西，但(dan)日常生活中(zhong)(zhong)(zhong)其實(shi)是接觸或使用過呼叫(jiao)(jiao)(jiao)中(zhong)(zhong)(zhong)心(xin)(xin)服(fu)務的(de)。例(li)如：110、120、119、114、12345、12319、12328、12348等等熱線，那就是一(yi)(yi)個個呼叫(jiao)(jiao)(jiao)中(zhong)(zhong)(zhong)心(xin)(xin)。另外還有(you)(you)那些大公(gong)(gong)司(si)的(de)客(ke)服(fu)熱線，我們打電話的(de)時候或許不知道，其實(shi)背后(hou)就是一(yi)(yi)個呼叫(jiao)(jiao)(jiao)中(zhong)(zhong)(zhong)心(xin)(xin)在(zai)支撐。那么，烏(wu)魯木(mu)齊有(you)(you)哪些公(gong)(gong)司(si)能(neng)提(ti)(ti)供(gong)呼叫(jiao)(jiao)(jiao)中(zhong)(zhong)(zhong)心(xin)(xin)建設服(fu)務呢？烏(wu)魯木(mu)齊有(you)(you)沒有(you)(you)公(gong)(gong)司(si)是做呼叫(jiao)(jiao)(jiao)中(zhong)(zhong)(zhong)心(xin)(xin)系統(tong)軟件的(de)呢？這些呼叫(jiao)(jiao)(jiao)中(zhong)(zhong)(zhong)心(xin)(xin)系統(tong)有(you)(you)些什(shen)么電話管理的(de)功(gong)能(neng)呢？這個問(wen)題問(wen)得很好，一(yi)(yi)個公(gong)(gong)司(si)要(yao)做一(yi)(yi)個什(shen)么事情，肯定是先了(le)解到底(di)有(you)(you)哪些公(gong)(gong)司(si)提(ti)(ti)供(gong)這個服(fu)務，然后(hou)進(jin)行(xing)對(dui)比(bi)，所謂貨(huo)比(bi)三家。

　　很多人說，這好說，我百度唄~~于是乎，他們一般是在百度、360去搜索以下關鍵詞：烏魯木齊呼叫中心、烏(wu)(wu)(wu)魯(lu)木(mu)(mu)(mu)齊(qi)(qi)營銷型呼(hu)(hu)(hu)(hu)叫(jiao)中(zhong)(zhong)(zhong)心、烏(wu)(wu)(wu)魯(lu)木(mu)(mu)(mu)齊(qi)(qi)客(ke)(ke)服呼(hu)(hu)(hu)(hu)叫(jiao)中(zhong)(zhong)(zhong)心、烏(wu)(wu)(wu)魯(lu)木(mu)(mu)(mu)齊(qi)(qi)呼(hu)(hu)(hu)(hu)叫(jiao)中(zhong)(zhong)(zhong)心系(xi)統(tong)、烏(wu)(wu)(wu)魯(lu)木(mu)(mu)(mu)齊(qi)(qi)呼(hu)(hu)(hu)(hu)叫(jiao)中(zhong)(zhong)(zhong)心解決方案(an)、烏(wu)(wu)(wu)魯(lu)木(mu)(mu)(mu)齊(qi)(qi)呼(hu)(hu)(hu)(hu)叫(jiao)中(zhong)(zhong)(zhong)心建設、烏(wu)(wu)(wu)魯(lu)木(mu)(mu)(mu)齊(qi)(qi)呼(hu)(hu)(hu)(hu)叫(jiao)中(zhong)(zhong)(zhong)心公司、烏(wu)(wu)(wu)魯(lu)木(mu)(mu)(mu)齊(qi)(qi)呼(hu)(hu)(hu)(hu)叫(jiao)中(zhong)(zhong)(zhong)心供應商、烏(wu)(wu)(wu)魯(lu)木(mu)(mu)(mu)齊(qi)(qi)客(ke)(ke)服電話呼(hu)(hu)(hu)(hu)叫(jiao)中(zhong)(zhong)(zhong)心、烏(wu)(wu)(wu)魯(lu)木(mu)(mu)(mu)齊(qi)(qi)自動外呼(hu)(hu)(hu)(hu)系(xi)統(tong)、烏(wu)(wu)(wu)魯(lu)木(mu)(mu)(mu)齊(qi)(qi)云呼(hu)(hu)(hu)(hu)叫(jiao)中(zhong)(zhong)(zhong)心、烏(wu)(wu)(wu)魯(lu)木(mu)(mu)(mu)齊(qi)(qi)電話管理系(xi)統(tong)等等......搜(sou)索之后，大家(jia)會發(fa)現(xian)，不管你搜(sou)索哪個關(guan)(guan)鍵詞，有那么(me)一家(jia)公司的網頁，總(zong)是排在百度的首頁，那就是樂(le)科技術烏(wu)(wu)(wu)魯(lu)木(mu)(mu)(mu)齊(qi)(qi)辦事處(chu)。為(wei)什么(me)搜(sou)索烏(wu)(wu)(wu)魯(lu)木(mu)(mu)(mu)齊(qi)(qi)呼(hu)(hu)(hu)(hu)叫(jiao)中(zhong)(zhong)(zhong)心相關(guan)(guan)的關(guan)(guan)鍵詞，樂(le)科技術都排在前面呢?

　　這是因為(wei)(wei)樂(le)(le)科技(ji)術烏(wu)(wu)魯(lu)木(mu)齊(qi)辦事處(chu)在烏(wu)(wu)魯(lu)木(mu)齊(qi)本土呼(hu)(hu)(hu)叫(jiao)(jiao)中(zhong)(zhong)(zhong)心領(ling)域(yu)確實是屬于(yu)口(kou)碑(bei)很不錯的(de)(de)，是烏(wu)(wu)魯(lu)木(mu)齊(qi)呼(hu)(hu)(hu)叫(jiao)(jiao)中(zhong)(zhong)(zhong)心系(xi)(xi)統建(jian)設優秀供應商，在烏(wu)(wu)魯(lu)木(mu)齊(qi)呼(hu)(hu)(hu)叫(jiao)(jiao)中(zhong)(zhong)(zhong)心這個(ge)領(ling)域(yu)做了大(da)量的(de)(de)呼(hu)(hu)(hu)叫(jiao)(jiao)中(zhong)(zhong)(zhong)心案例。樂(le)(le)科技(ji)術給客戶提供的(de)(de)呼(hu)(hu)(hu)叫(jiao)(jiao)中(zhong)(zhong)(zhong)心解決方(fang)案，性價比(bi)非(fei)常高，在烏(wu)(wu)魯(lu)木(mu)齊(qi)地(di)區口(kou)碑(bei)非(fei)常好。樂(le)(le)科技(ji)術充分考(kao)慮到烏(wu)(wu)魯(lu)木(mu)齊(qi)企業(ye)(ye)的(de)(de)實際(ji)情況，相繼推(tui)出了happicall多媒體(ti)呼(hu)(hu)(hu)叫(jiao)(jiao)中(zhong)(zhong)(zhong)心系(xi)(xi)統、happicall客服呼(hu)(hu)(hu)叫(jiao)(jiao)中(zhong)(zhong)(zhong)心系(xi)(xi)統、happicall電話營銷(xiao)呼(hu)(hu)(hu)叫(jiao)(jiao)中(zhong)(zhong)(zhong)心系(xi)(xi)統、happicall電子政務呼(hu)(hu)(hu)叫(jiao)(jiao)中(zhong)(zhong)(zhong)心系(xi)(xi)統，并取得了軟件著(zhu)作權(quan)。短短幾年，樂(le)(le)科呼(hu)(hu)(hu)叫(jiao)(jiao)中(zhong)(zhong)(zhong)心系(xi)(xi)統在烏(wu)(wu)魯(lu)木(mu)齊(qi)呼(hu)(hu)(hu)叫(jiao)(jiao)中(zhong)(zhong)(zhong)心市場迅速發展，成長為(wei)(wei)烏(wu)(wu)魯(lu)木(mu)齊(qi)地(di)區呼(hu)(hu)(hu)叫(jiao)(jiao)中(zhong)(zhong)(zhong)心系(xi)(xi)統領(ling)軍企業(ye)(ye)。

　　樂科技術幫烏魯木齊企業建的呼叫中心屬于自建型呼叫中心，也就是說幫你們建一套完整的呼叫中心，不是租用，也不是托管，是完完全全屬于你們公司的。這套呼叫中心包含了硬件和軟件，硬件有語音交換機（或語音卡）、服務器、話機、耳麥等，軟件方面就是呼叫中心系統、呼叫中心中間件等。

一個完整的呼叫中心 = 呼叫中心系統（我們提供） + 呼叫中心硬件（我們提供） + 線路（請聯系本地運營商）

　　樂科技術呼叫中心系統的主要功能有：

　　1、語音導航功能：電話打入時有語音提示：“**業務請撥1，**業務請撥2，**業務請撥3，**人工服務請撥0……。”
　　2、來電彈屏功能：來電時電腦自動彈出客戶的基本信息和歷史記錄，第一次來電彈出錄入界面，接聽者預知客戶信息，方便交流。
　　3、錄音功能：通話錄音可以自動或手動錄制到計算機硬盤方便日后查找，根據條件檢索。
　　4、ACD(自動呼叫分配)：來電均勻響鈴，讓每個坐席員接聽電話的數量均衡。
　　5、班長座席功能：班長座席可以監聽座席員與客戶的對話，也可截斷座席員直接與客戶對話。
　　6、 運維監控、坐席監控 ：可隨時掌握呼叫中心的運行狀況，對坐席的工作情況了如指掌，提高管理效率。
　　7、工單管理：工單的生成和流轉系統是把工作中的各個業務環節連接起來，讓任務按照制定的方向流轉。
　　8、統計報表功能：每天(tian)的(de)來(lai)電(dian)(dian)量(liang)(liang)總數，每一個座席員每天(tian)的(de)通話時間，等待(dai)時間，所有來(lai)電(dian)(dian)量(liang)(liang)，轉接量(liang)(liang)的(de)統(tong)計。每一個座席員每天(tian)來(lai)電(dian)(dian)量(liang)(liang)、回(hui)答(da)量(liang)(liang)、放棄量(liang)(liang)的(de)統(tong)計。

　　樂科技術作(zuo)為烏(wu)魯(lu)木(mu)(mu)齊(qi)呼叫(jiao)中心(xin)公(gong)司的(de)代表企業(ye)，其呼叫(jiao)中心(xin)系(xi)統(tong)功能(neng)強(qiang)大、實(shi)用(yong)、系(xi)統(tong)穩定、使(shi)用(yong)簡單、性價(jia)比(bi)高，深(shen)受烏(wu)魯(lu)木(mu)(mu)齊(qi)企業(ye)的(de)好評，您有任何疑(yi)問可以QQ咨詢：897480090　手機：18974969906

烏魯木齊地區呼叫中心建設服務范圍包括且不限于以下地市：
烏魯(lu)木齊市(shi)、克拉瑪(ma)依市(shi)、吐魯(lu)番市(shi)、哈密市(shi)、阿克蘇地區(qu)、喀什地區(qu)、和田地區(qu)、昌吉回族自(zi)(zi)(zi)治(zhi)州、博(bo)爾塔拉蒙古自(zi)(zi)(zi)治(zhi)州、巴音郭楞蒙古自(zi)(zi)(zi)治(zhi)州、克孜勒蘇柯爾克孜自(zi)(zi)(zi)治(zhi)州、伊犁哈薩克自(zi)(zi)(zi)治(zhi)州