呼(hu)叫(jiao)中(zhong)(zhong)心(xin)(xin)分(fen)為呼(hu)入型(xing)(xing)(xing)（客(ke)(ke)(ke)服型(xing)(xing)(xing)）呼(hu)叫(jiao)中(zhong)(zhong)心(xin)(xin)和呼(hu)出型(xing)(xing)(xing)（營銷型(xing)(xing)(xing)）呼(hu)叫(jiao)中(zhong)(zhong)心(xin)(xin)。呼(hu)入型(xing)(xing)(xing)呼(hu)叫(jiao)中(zhong)(zhong)心(xin)(xin)也就是(shi)客(ke)(ke)(ke)服呼(hu)叫(jiao)中(zhong)(zhong)心(xin)(xin)，專門讓用(yong)戶打(da)進電話(hua)，坐(zuo)席接聽電話(hua)解答用(yong)戶的(de)問題的(de)，處理(li)客(ke)(ke)(ke)戶投訴的(de)。為了做好(hao)客(ke)(ke)(ke)戶服務，很多(duo)企(qi)業都建設(she)了客(ke)(ke)(ke)服呼(hu)叫(jiao)中(zhong)(zhong)心(xin)(xin)。因此，現代企(qi)業對客(ke)(ke)(ke)服型(xing)(xing)(xing)呼(hu)叫(jiao)中(zhong)(zhong)心(xin)(xin)的(de)需求還是(shi)很大的(de)。

　　石家莊，河北省會，地處河北省西南部，舊稱石門。截至2015年底，石家莊轄區總面積15848平方公里，市區面積2206平方公里，全市常住人口1070.16萬人。石家莊市地處河北省中南部，環渤海灣經濟區。東與衡水接壤，南與邢臺毗連，西與山西為鄰，北與保定交界，距首都北京273公里。石家莊是中國鐵路運輸的主要樞紐。石家莊跨華北平原和太行山地兩大地貌單元，是全國糧、菜、肉、蛋、果主產區之一，農業集約化和產業化水平較高，生產規模位居全國36個重點城市第一位，被國家確定為優質小麥生產基地，素有“北方糧倉”之稱。2016年2月23日，石家莊在CCTV“中國經濟生活大調查”2015年度十大最具幸福感省會城市中名列第八。那么，石家莊客服呼叫中心發展(zhan)水(shui)平(ping)怎么(me)樣呢？據記(ji)者了(le)(le)解：最近幾年(nian)，隨著人(ren)們對呼(hu)叫中心越(yue)(yue)來越(yue)(yue)了(le)(le)解，石家莊(zhuang)地區的企(qi)業(ye)也越(yue)(yue)來越(yue)(yue)重視(shi)客服(fu)呼(hu)叫中心的作(zuo)用了(le)(le)，很多(duo)石家莊(zhuang)企(qi)業(ye)開始使(shi)用呼(hu)叫中心系(xi)統來提高(gao)客戶服(fu)務(wu)水(shui)平(ping)和(he)工作(zuo)效率。談到(dao)石家莊(zhuang)呼(hu)叫中心系(xi)統，應該有很多(duo)人(ren)都聽(ting)說過樂科技術這(zhe)(zhe)家公(gong)司(si)了(le)(le)，這(zhe)(zhe)是石家莊(zhuang)客服(fu)呼(hu)叫中心系(xi)統建設(she)最有名氣的一家了(le)(le)。

　　樂科客(ke)(ke)服(fu)(fu)呼叫(jiao)中(zhong)心系統(tong)可以簡單的(de)描述一(yi)(yi)(yi)下流程：企業(ye)(ye)對(dui)外只宣布一(yi)(yi)(yi)個客(ke)(ke)服(fu)(fu)電(dian)話(hua)（一(yi)(yi)(yi)般大企業(ye)(ye)是(shi)(shi)400電(dian)話(hua)），用戶(hu)打(da)(da)進電(dian)話(hua)時(shi)，電(dian)話(hua)語(yu)音導航會(hui)引導客(ke)(ke)戶(hu)操作，例如(ru)：電(dian)話(hua)打(da)(da)入時(shi)有(you)語(yu)音提(ti)示：“**業(ye)(ye)務(wu)請撥(bo)1，**業(ye)(ye)務(wu)請撥(bo)2，**業(ye)(ye)務(wu)請撥(bo)3，**人工(gong)服(fu)(fu)務(wu)請撥(bo)0……。” 當電(dian)話(hua)轉接到(dao)對(dui)應的(de)客(ke)(ke)服(fu)(fu)時(shi)，電(dian)腦(nao)會(hui)自動彈出(chu)該客(ke)(ke)戶(hu)的(de)資(zi)料，客(ke)(ke)戶(hu)是(shi)(shi)誰、買(mai)了什么產(chan)品(pin)、遇到(dao)了什么問(wen)題(ti)、打(da)(da)進過(guo)幾次(ci)電(dian)話(hua)、每(mei)次(ci)的(de)問(wen)題(ti)是(shi)(shi)什么、是(shi)(shi)怎么處理的(de)......這些客(ke)(ke)戶(hu)信息一(yi)(yi)(yi)目了然。大家想(xiang)一(yi)(yi)(yi)想(xiang)，如(ru)果您(nin)(nin)是(shi)(shi)客(ke)(ke)戶(hu)，一(yi)(yi)(yi)打(da)(da)進電(dian)話(hua)，客(ke)(ke)服(fu)(fu)就把您(nin)(nin)當老朋(peng)友(you)一(yi)(yi)(yi)樣，知(zhi)道您(nin)(nin)的(de)姓名、知(zhi)道您(nin)(nin)什么時(shi)候(hou)打(da)(da)過(guo)電(dian)話(hua)、也知(zhi)道您(nin)(nin)遇到(dao)了什么問(wen)題(ti)，是(shi)(shi)不是(shi)(shi)很(hen)親切，甚至(zhi)有(you)賓至(zhi)如(ru)歸的(de)感覺呢？

　　因此，石家莊的很多公司都是采用樂科技術提供的客服呼叫中心，特別是那些大、中型的科技型企業。石家莊客服電話呼叫中心能(neng)(neng)(neng)(neng)(neng)(neng)夠讓企業大幅提高(gao)效(xiao)率、服務質量、管(guan)(guan)(guan)理(li)(li)(li)水平，更重要的是提高(gao)用戶體驗，真正做(zuo)到以客戶為中心。樂(le)科客服呼(hu)叫中心系統(tong)一般有以下功(gong)(gong)(gong)(gong)(gong)(gong)能(neng)(neng)(neng)(neng)(neng)(neng)：IVR自動(dong)語(yu)音(yin)導航、ACD智能(neng)(neng)(neng)(neng)(neng)(neng)話(hua)務排隊、SCP來電(dian)(dian)彈(dan)屏功(gong)(gong)(gong)(gong)(gong)(gong)能(neng)(neng)(neng)(neng)(neng)(neng)、REC電(dian)(dian)話(hua)錄(lu)音(yin)管(guan)(guan)(guan)理(li)(li)(li)功(gong)(gong)(gong)(gong)(gong)(gong)能(neng)(neng)(neng)(neng)(neng)(neng)、CRM客戶關系管(guan)(guan)(guan)理(li)(li)(li)功(gong)(gong)(gong)(gong)(gong)(gong)能(neng)(neng)(neng)(neng)(neng)(neng)、WOM工(gong)單管(guan)(guan)(guan)理(li)(li)(li)功(gong)(gong)(gong)(gong)(gong)(gong)能(neng)(neng)(neng)(neng)(neng)(neng)、 KLB知識庫管(guan)(guan)(guan)理(li)(li)(li)功(gong)(gong)(gong)(gong)(gong)(gong)能(neng)(neng)(neng)(neng)(neng)(neng)、CDR報(bao)表管(guan)(guan)(guan)理(li)(li)(li)功(gong)(gong)(gong)(gong)(gong)(gong)能(neng)(neng)(neng)(neng)(neng)(neng)、SYM系統(tong)管(guan)(guan)(guan)理(li)(li)(li)功(gong)(gong)(gong)(gong)(gong)(gong)能(neng)(neng)(neng)(neng)(neng)(neng)、CTM智能(neng)(neng)(neng)(neng)(neng)(neng)監控功(gong)(gong)(gong)(gong)(gong)(gong)能(neng)(neng)(neng)(neng)(neng)(neng)、ANG座席管(guan)(guan)(guan)理(li)(li)(li)功(gong)(gong)(gong)(gong)(gong)(gong)能(neng)(neng)(neng)(neng)(neng)(neng)、自動(dong)傳(chuan)真功(gong)(gong)(gong)(gong)(gong)(gong)能(neng)(neng)(neng)(neng)(neng)(neng)、智能(neng)(neng)(neng)(neng)(neng)(neng)值班管(guan)(guan)(guan)理(li)(li)(li)功(gong)(gong)(gong)(gong)(gong)(gong) 能(neng)(neng)(neng)(neng)(neng)(neng)、多方電(dian)(dian)話(hua)會議(yi)功(gong)(gong)(gong)(gong)(gong)(gong)能(neng)(neng)(neng)(neng)(neng)(neng)、語(yu)音(yin)留言(yan)功(gong)(gong)(gong)(gong)(gong)(gong)能(neng)(neng)(neng)(neng)(neng)(neng)、文本轉換(huan)語(yu)音(yin)功(gong)(gong)(gong)(gong)(gong)(gong)能(neng)(neng)(neng)(neng)(neng)(neng)、 短信平臺功(gong)(gong)(gong)(gong)(gong)(gong)能(neng)(neng)(neng)(neng)(neng)(neng)、 微信平臺功(gong)(gong)(gong)(gong)(gong)(gong)能(neng)(neng)(neng)(neng)(neng)(neng)、郵件平臺功(gong)(gong)(gong)(gong)(gong)(gong)能(neng)(neng)(neng)(neng)(neng)(neng)、即(ji)時通(tong)訊功(gong)(gong)(gong)(gong)(gong)(gong)能(neng)(neng)(neng)(neng)(neng)(neng)、節假日(ri)管(guan)(guan)(guan)理(li)(li)(li)功(gong)(gong)(gong)(gong)(gong)(gong) 能(neng)(neng)(neng)(neng)(neng)(neng)、黑白名單管(guan)(guan)(guan)理(li)(li)(li)功(gong)(gong)(gong)(gong)(gong)(gong)能(neng)(neng)(neng)(neng)(neng)(neng)、呼(hu)損管(guan)(guan)(guan)理(li)(li)(li)功(gong)(gong)(gong)(gong)(gong)(gong)能(neng)(neng)(neng)(neng)(neng)(neng)等。

　　樂科技術是石家莊呼叫中心系統建設優秀供應商，在呼叫中心系統領域積累了豐富的經驗，特別是在石家莊客服電話系統領域做過大量的案例(li)，市場占有率高達(da)45%左右。如果您有呼叫中(zhong)心的任(ren)何問題(ti)，可以聯系他們 。

石家莊地區呼叫中心建設服務范圍包括且不限于以下地市：
石家莊(zhuang)、唐山、秦皇島、邯鄲(dan)、邢臺、保定、張家口、承德(de)、滄州、廊坊(fang)、衡水