呼(hu)(hu)(hu)(hu)叫(jiao)中(zhong)(zhong)(zhong)心(xin)(xin)(xin)分為呼(hu)(hu)(hu)(hu)入型（客服(fu)型）呼(hu)(hu)(hu)(hu)叫(jiao)中(zhong)(zhong)(zhong)心(xin)(xin)(xin)和(he)呼(hu)(hu)(hu)(hu)出型（營(ying)銷(xiao)型）呼(hu)(hu)(hu)(hu)叫(jiao)中(zhong)(zhong)(zhong)心(xin)(xin)(xin)。呼(hu)(hu)(hu)(hu)入型呼(hu)(hu)(hu)(hu)叫(jiao)中(zhong)(zhong)(zhong)心(xin)(xin)(xin)也(ye)就(jiu)是(shi)客服(fu)呼(hu)(hu)(hu)(hu)叫(jiao)中(zhong)(zhong)(zhong)心(xin)(xin)(xin)，專門讓(rang)用(yong)戶打(da)進(jin)電(dian)話(hua)，坐席接聽電(dian)話(hua)解答用(yong)戶的問題的。呼(hu)(hu)(hu)(hu)出型呼(hu)(hu)(hu)(hu)叫(jiao)中(zhong)(zhong)(zhong)心(xin)(xin)(xin)主(zhu)要(yao)是(shi)打(da)出電(dian)話(hua)用(yong)的，也(ye)就(jiu)是(shi)營(ying)銷(xiao)型呼(hu)(hu)(hu)(hu)叫(jiao)中(zhong)(zhong)(zhong)心(xin)(xin)(xin)，一般的營(ying)銷(xiao)部做電(dian)話(hua)銷(xiao)售用(yong)的。

　　南寧是廣西的省會，廣西第一大城市，廣西政治、經濟、文化、交通、科技和金融中心。南寧是一座歷史悠久的文化古城，同時也是一個以壯族為主的多民族和睦相處的現代化城市。北部灣經濟區核心城市，中國面向東盟開放合作的前沿城市、國家“一帶一路”海上絲綢之路有機銜接的重要門戶城市。南寧客服呼叫中心發展水(shui)平怎么(me)樣(yang)呢？據記(ji)者(zhe)了(le)解(jie)：最近幾年，隨著(zhu)人們對呼叫(jiao)中心(xin)(xin)(xin)越(yue)來越(yue)了(le)解(jie)，南寧(ning)(ning)地區的(de)(de)企業也越(yue)來越(yue)重(zhong)視客(ke)(ke)(ke)服(fu)(fu)呼叫(jiao)中心(xin)(xin)(xin)的(de)(de)作(zuo)用了(le)，很多企業開始使用呼叫(jiao)中心(xin)(xin)(xin)系(xi)統來提高(gao)客(ke)(ke)(ke)戶(hu)(hu)服(fu)(fu)務水(shui)平和工(gong)作(zuo)效率。南寧(ning)(ning)客(ke)(ke)(ke)服(fu)(fu)呼叫(jiao)中心(xin)(xin)(xin)系(xi)統可以簡單(dan)的(de)(de)描述一下流程(cheng)：企業對外只宣布一個客(ke)(ke)(ke)服(fu)(fu)電(dian)話（一般大企業是(shi)(shi)400電(dian)話），用戶(hu)(hu)打(da)(da)進電(dian)話時，客(ke)(ke)(ke)服(fu)(fu)的(de)(de)電(dian)腦會自動彈出該客(ke)(ke)(ke)戶(hu)(hu)的(de)(de)資(zi)料，客(ke)(ke)(ke)戶(hu)(hu)是(shi)(shi)誰、買了(le)什(shen)(shen)么(me)產品、遇到(dao)了(le)什(shen)(shen)么(me)問(wen)題(ti)、打(da)(da)進過幾次電(dian)話、每次的(de)(de)問(wen)題(ti)是(shi)(shi)什(shen)(shen)么(me)、是(shi)(shi)怎么(me)處理的(de)(de)......這(zhe)些客(ke)(ke)(ke)戶(hu)(hu)信息一目了(le)然。大家想一想，如果您是(shi)(shi)客(ke)(ke)(ke)戶(hu)(hu)，一打(da)(da)進電(dian)話，客(ke)(ke)(ke)服(fu)(fu)就把您當老朋友一樣(yang)，知(zhi)(zhi)道您的(de)(de)姓名、知(zhi)(zhi)道您什(shen)(shen)么(me)時候打(da)(da)過電(dian)話、也知(zhi)(zhi)道您遇到(dao)了(le)什(shen)(shen)么(me)問(wen)題(ti)，是(shi)(shi)不是(shi)(shi)很親(qin)切，甚至有(you)賓(bin)至如歸的(de)(de)感(gan)覺(jue)呢？

　　因此，南寧的很多公司都開始采用客服呼叫中心，特別是那些大、中型的科技型企業，幾乎都建有自己的呼叫中心。南寧客服電話呼叫中心能(neng)(neng)(neng)(neng)(neng)夠讓(rang)企業(ye)大幅提(ti)(ti)高(gao)效(xiao)率、服(fu)(fu)務質量、管(guan)理(li)(li)(li)(li)水平(ping)，更重要的是提(ti)(ti)高(gao)用戶體驗，真正做到以(yi)(yi)客(ke)戶為(wei)中心(xin)。一般客(ke)服(fu)(fu)呼(hu)叫(jiao)中心(xin)有以(yi)(yi)下(xia)功(gong)(gong)(gong)(gong)(gong)(gong)(gong)能(neng)(neng)(neng)(neng)(neng)：IVR自動(dong)語音(yin)導航、ACD智(zhi)(zhi)(zhi)能(neng)(neng)(neng)(neng)(neng)話(hua)(hua)務排隊、SCP來電彈屏功(gong)(gong)(gong)(gong)(gong)(gong)(gong)能(neng)(neng)(neng)(neng)(neng)、REC電話(hua)(hua)錄(lu)音(yin)管(guan)理(li)(li)(li)(li)功(gong)(gong)(gong)(gong)(gong)(gong)(gong)能(neng)(neng)(neng)(neng)(neng)、CRM客(ke)戶關系管(guan)理(li)(li)(li)(li)功(gong)(gong)(gong)(gong)(gong)(gong)(gong)能(neng)(neng)(neng)(neng)(neng)、WOM工(gong)單管(guan)理(li)(li)(li)(li)功(gong)(gong)(gong)(gong)(gong)(gong)(gong)能(neng)(neng)(neng)(neng)(neng)、 KLB知識庫管(guan)理(li)(li)(li)(li)功(gong)(gong)(gong)(gong)(gong)(gong)(gong)能(neng)(neng)(neng)(neng)(neng)、CDR報表管(guan)理(li)(li)(li)(li)功(gong)(gong)(gong)(gong)(gong)(gong)(gong)能(neng)(neng)(neng)(neng)(neng)、SYM系統管(guan)理(li)(li)(li)(li)功(gong)(gong)(gong)(gong)(gong)(gong)(gong)能(neng)(neng)(neng)(neng)(neng)、CTM智(zhi)(zhi)(zhi)能(neng)(neng)(neng)(neng)(neng)監控功(gong)(gong)(gong)(gong)(gong)(gong)(gong)能(neng)(neng)(neng)(neng)(neng)、ANG座席(xi)管(guan)理(li)(li)(li)(li)功(gong)(gong)(gong)(gong)(gong)(gong)(gong)能(neng)(neng)(neng)(neng)(neng)、自動(dong)傳真功(gong)(gong)(gong)(gong)(gong)(gong)(gong)能(neng)(neng)(neng)(neng)(neng)、智(zhi)(zhi)(zhi)能(neng)(neng)(neng)(neng)(neng)值班管(guan)理(li)(li)(li)(li)功(gong)(gong)(gong)(gong)(gong)(gong)(gong) 能(neng)(neng)(neng)(neng)(neng)、多方電話(hua)(hua)會議(yi)功(gong)(gong)(gong)(gong)(gong)(gong)(gong)能(neng)(neng)(neng)(neng)(neng)、語音(yin)留(liu)言功(gong)(gong)(gong)(gong)(gong)(gong)(gong)能(neng)(neng)(neng)(neng)(neng)、文(wen)本(ben)轉(zhuan)換語音(yin)功(gong)(gong)(gong)(gong)(gong)(gong)(gong)能(neng)(neng)(neng)(neng)(neng)、 短(duan)信(xin)平(ping)臺(tai)功(gong)(gong)(gong)(gong)(gong)(gong)(gong)能(neng)(neng)(neng)(neng)(neng)、 微信(xin)平(ping)臺(tai)功(gong)(gong)(gong)(gong)(gong)(gong)(gong)能(neng)(neng)(neng)(neng)(neng)、郵件平(ping)臺(tai)功(gong)(gong)(gong)(gong)(gong)(gong)(gong)能(neng)(neng)(neng)(neng)(neng)、即時通訊功(gong)(gong)(gong)(gong)(gong)(gong)(gong)能(neng)(neng)(neng)(neng)(neng)、節假(jia)日管(guan)理(li)(li)(li)(li)功(gong)(gong)(gong)(gong)(gong)(gong)(gong) 能(neng)(neng)(neng)(neng)(neng)、黑白(bai)名單管(guan)理(li)(li)(li)(li)功(gong)(gong)(gong)(gong)(gong)(gong)(gong)能(neng)(neng)(neng)(neng)(neng)、呼(hu)損管(guan)理(li)(li)(li)(li)功(gong)(gong)(gong)(gong)(gong)(gong)(gong)能(neng)(neng)(neng)(neng)(neng)等(deng)。

　　樂科技術是南寧呼叫中心系統建設優秀供應商，在呼叫中心系統領域積累了豐富的經驗，特別是在南寧客服電話系統領域(yu)做(zuo)過(guo)大(da)量的案例(li)，市場(chang)占(zhan)有(you)率高達70%左右。如(ru)果您(nin)有(you)呼(hu)叫(jiao)中心(xin)的任何問題，可以聯系(xi)他們 。

南寧地區呼叫中心建設服務范圍包括且不限于以下地市：
南(nan)寧市(shi)、桂林(lin)市(shi)、柳州市(shi)、梧州市(shi)、欽州市(shi)、北(bei)海(hai)市(shi)、玉林(lin)市(shi)、貴港市(shi)、防城港市(shi)、百色(se)市(shi)、崇(chong)左市(shi)、來賓市(shi)、賀州市(shi)、河池市(shi)