呼叫中心，是利用現代通(tong)(tong)訊與(yu)計算機技術，可以自(zi)動靈活地處理大量(liang)各種(zhong)不同的(de)電(dian)(dian)話(hua)呼入和(he)呼出業務和(he)服務的(de)運(yun)營操(cao)作場(chang)所，通(tong)(tong)俗的(de)理解，就是一個大型的(de)電(dian)(dian)話(hua)處理中心(xin)，把傳統(tong)的(de)電(dian)(dian)話(hua)結合(he)到電(dian)(dian)腦(nao)里，運(yun)用軟件(jian)系統(tong)來打電(dian)(dian)話(hua)、接(jie)電(dian)(dian)話(hua)、管理電(dian)(dian)話(hua)，比傳統(tong)的(de)電(dian)(dian)話(hua)具有更強(qiang)大的(de)功能(neng)。

　　有(you)(you)很(hen)多人(ren)不知道呼(hu)(hu)叫(jiao)中心(xin)(xin)(xin)是(shi)什(shen)么(me)東西，但日常生活中其(qi)實(shi)是(shi)接觸或使用過呼(hu)(hu)叫(jiao)中心(xin)(xin)(xin)服(fu)務(wu)的。例如：110、120、119、114、12345、12319、12328、12348等等熱線(xian)，那(nei)就(jiu)是(shi)一(yi)(yi)個(ge)個(ge)呼(hu)(hu)叫(jiao)中心(xin)(xin)(xin)。另外還有(you)(you)那(nei)些(xie)大(da)公(gong)(gong)司(si)的客戶服(fu)務(wu)熱線(xian)，我們(men)打電話的時候或許不知道，其(qi)實(shi)背后(hou)就(jiu)是(shi)一(yi)(yi)個(ge)呼(hu)(hu)叫(jiao)中心(xin)(xin)(xin)在支撐。那(nei)么(me)，山西有(you)(you)哪(na)些(xie)公(gong)(gong)司(si)能提(ti)供呼(hu)(hu)叫(jiao)中心(xin)(xin)(xin)建設服(fu)務(wu)呢？山西有(you)(you)沒(mei)有(you)(you)公(gong)(gong)司(si)是(shi)做呼(hu)(hu)叫(jiao)中心(xin)(xin)(xin)系統(tong)軟件的呢？這些(xie)呼(hu)(hu)叫(jiao)中心(xin)(xin)(xin)系統(tong)有(you)(you)些(xie)什(shen)么(me)電話管(guan)理的功能呢？

　　山(shan)西(xi)，因居(ju)太(tai)(tai)行(xing)山(shan)之西(xi)而得名，簡稱“晉”，省會(hui)太(tai)(tai)原(yuan)市。山(shan)西(xi)東(dong)依太(tai)(tai)行(xing)山(shan)，西(xi)、南依呂梁山(shan)、黃河(he)，北依長城，與(yu)河(he)北、河(he)南、陜西(xi)、內蒙古等(deng)省區(qu)為(wei)界(jie)，總(zong)面積15.67萬平方公里(li)，總(zong)人口(kou)3664萬。山(shan)西(xi)有(you)文字記(ji)載的歷史達三(san)千年，被(bei)譽為(wei)“華(hua)夏文明搖(yao)籃”，是中(zhong)(zhong)華(hua)民族發(fa)祥(xiang)地之一(yi)。隨著經濟的飛速發(fa)展，競爭(zheng)的日益激烈，有(you)些山(shan)西(xi)企業開(kai)始(shi)建立呼(hu)叫(jiao)(jiao)中(zhong)(zhong)心，來(lai)提高公司(si)的服務(wu)質量、提高工(gong)作(zuo)效率和管理水平。那么有(you)人問了，建一(yi)個呼(hu)叫(jiao)(jiao)中(zhong)(zhong)心要多少錢(qian)呢(ni)？怎么來(lai)建立自己公司(si)的呼(hu)叫(jiao)(jiao)中(zhong)(zhong)心呢(ni)？找什么公司(si)來(lai)建呢(ni)？

　　很多人說，這好說，我百度唄~~于是乎，他們一般是在百度、360去搜索以下關鍵詞：山西呼叫中心、山(shan)(shan)(shan)(shan)(shan)(shan)(shan)西(xi)(xi)(xi)(xi)營銷型(xing)呼(hu)(hu)(hu)叫(jiao)(jiao)(jiao)(jiao)中(zhong)(zhong)心(xin)、山(shan)(shan)(shan)(shan)(shan)(shan)(shan)西(xi)(xi)(xi)(xi)客服呼(hu)(hu)(hu)叫(jiao)(jiao)(jiao)(jiao)中(zhong)(zhong)心(xin)、山(shan)(shan)(shan)(shan)(shan)(shan)(shan)西(xi)(xi)(xi)(xi)呼(hu)(hu)(hu)叫(jiao)(jiao)(jiao)(jiao)中(zhong)(zhong)心(xin)系統、山(shan)(shan)(shan)(shan)(shan)(shan)(shan)西(xi)(xi)(xi)(xi)呼(hu)(hu)(hu)叫(jiao)(jiao)(jiao)(jiao)中(zhong)(zhong)心(xin)解(jie)決方案、山(shan)(shan)(shan)(shan)(shan)(shan)(shan)西(xi)(xi)(xi)(xi)呼(hu)(hu)(hu)叫(jiao)(jiao)(jiao)(jiao)中(zhong)(zhong)心(xin)建設(she)、山(shan)(shan)(shan)(shan)(shan)(shan)(shan)西(xi)(xi)(xi)(xi)呼(hu)(hu)(hu)叫(jiao)(jiao)(jiao)(jiao)中(zhong)(zhong)心(xin)公(gong)司、山(shan)(shan)(shan)(shan)(shan)(shan)(shan)西(xi)(xi)(xi)(xi)呼(hu)(hu)(hu)叫(jiao)(jiao)(jiao)(jiao)中(zhong)(zhong)心(xin)供應商、山(shan)(shan)(shan)(shan)(shan)(shan)(shan)西(xi)(xi)(xi)(xi)客服電話呼(hu)(hu)(hu)叫(jiao)(jiao)(jiao)(jiao)中(zhong)(zhong)心(xin)、山(shan)(shan)(shan)(shan)(shan)(shan)(shan)西(xi)(xi)(xi)(xi)自動外呼(hu)(hu)(hu)系統、山(shan)(shan)(shan)(shan)(shan)(shan)(shan)西(xi)(xi)(xi)(xi)云呼(hu)(hu)(hu)叫(jiao)(jiao)(jiao)(jiao)中(zhong)(zhong)心(xin)、山(shan)(shan)(shan)(shan)(shan)(shan)(shan)西(xi)(xi)(xi)(xi)電話管理系統等(deng)等(deng)......搜(sou)(sou)索(suo)(suo)之后，大家會發現，不管你搜(sou)(sou)索(suo)(suo)哪(na)個關(guan)(guan)鍵詞(ci)，有(you)那(nei)么一(yi)家公(gong)司的網頁(ye)，總是(shi)排在百(bai)度的首頁(ye)，那(nei)就是(shi)樂科技術山(shan)(shan)(shan)(shan)(shan)(shan)(shan)西(xi)(xi)(xi)(xi)辦(ban)事處。為什么搜(sou)(sou)索(suo)(suo)山(shan)(shan)(shan)(shan)(shan)(shan)(shan)西(xi)(xi)(xi)(xi)呼(hu)(hu)(hu)叫(jiao)(jiao)(jiao)(jiao)中(zhong)(zhong)心(xin)相關(guan)(guan)的關(guan)(guan)鍵詞(ci)，樂科技術都排在前面呢?

　　這是因為(wei)樂科(ke)技術(shu)(shu)山西(xi)辦事處(chu)在(zai)山西(xi)本(ben)土呼(hu)(hu)(hu)(hu)(hu)(hu)叫(jiao)(jiao)中(zhong)(zhong)(zhong)(zhong)心(xin)(xin)(xin)領域確實是做得(de)(de)很不錯的(de)，是山西(xi)呼(hu)(hu)(hu)(hu)(hu)(hu)叫(jiao)(jiao)中(zhong)(zhong)(zhong)(zhong)心(xin)(xin)(xin)系(xi)(xi)統建設(she)優秀供應商，在(zai)山西(xi)呼(hu)(hu)(hu)(hu)(hu)(hu)叫(jiao)(jiao)中(zhong)(zhong)(zhong)(zhong)心(xin)(xin)(xin)這個領域中(zhong)(zhong)(zhong)(zhong)做了大量的(de)呼(hu)(hu)(hu)(hu)(hu)(hu)叫(jiao)(jiao)中(zhong)(zhong)(zhong)(zhong)心(xin)(xin)(xin)建設(she)案例。樂科(ke)技術(shu)(shu)給(gei)客(ke)戶提(ti)供的(de)呼(hu)(hu)(hu)(hu)(hu)(hu)叫(jiao)(jiao)中(zhong)(zhong)(zhong)(zhong)心(xin)(xin)(xin)解決(jue)方案，性價比非常高，在(zai)山西(xi)地區(qu)口碑非常好。樂科(ke)技術(shu)(shu)充分考(kao)慮到山西(xi)企(qi)業(ye)(ye)的(de)實際情況，相(xiang)繼推出了happicall多媒體呼(hu)(hu)(hu)(hu)(hu)(hu)叫(jiao)(jiao)中(zhong)(zhong)(zhong)(zhong)心(xin)(xin)(xin)系(xi)(xi)統、happicall客(ke)服(fu)呼(hu)(hu)(hu)(hu)(hu)(hu)叫(jiao)(jiao)中(zhong)(zhong)(zhong)(zhong)心(xin)(xin)(xin)系(xi)(xi)統、happicall電(dian)話(hua)營(ying)銷呼(hu)(hu)(hu)(hu)(hu)(hu)叫(jiao)(jiao)中(zhong)(zhong)(zhong)(zhong)心(xin)(xin)(xin)系(xi)(xi)統、happicall電(dian)子政務呼(hu)(hu)(hu)(hu)(hu)(hu)叫(jiao)(jiao)中(zhong)(zhong)(zhong)(zhong)心(xin)(xin)(xin)系(xi)(xi)統，并取得(de)(de)了軟件著作權。短短幾年，樂科(ke)呼(hu)(hu)(hu)(hu)(hu)(hu)叫(jiao)(jiao)中(zhong)(zhong)(zhong)(zhong)心(xin)(xin)(xin)系(xi)(xi)統在(zai)山西(xi)呼(hu)(hu)(hu)(hu)(hu)(hu)叫(jiao)(jiao)中(zhong)(zhong)(zhong)(zhong)心(xin)(xin)(xin)市場迅速發展，成(cheng)長(chang)為(wei)山西(xi)地區(qu)呼(hu)(hu)(hu)(hu)(hu)(hu)叫(jiao)(jiao)中(zhong)(zhong)(zhong)(zhong)心(xin)(xin)(xin)系(xi)(xi)統領軍企(qi)業(ye)(ye)。

　　樂科技術幫山西企業建的呼叫中心屬于自建型呼叫中心，也就是說幫你們建一套完整的呼叫中心，不是租用，也不是托管，是完完全全屬于你們公司的。這套呼叫中心包含了硬件和軟件，硬件有語音交換機（或語音卡）、服務器、話機、耳麥等，軟件方面就是呼叫中心系統、呼叫中心中間件等。

一個完整的呼叫中心 = 呼叫中心系統（我們提供） + 呼叫中心硬件（我們提供） + 線路（請聯系本地運營商）

　　樂科技術呼叫中心系統的主要功能有：

　　1、語音導航功能：電話打入時有語音提示：“**業務請撥1，**業務請撥2，**業務請撥3，**人工服務請撥0……。”
　　2、來電彈屏功能：來電時電腦自動彈出客戶的基本信息和歷史記錄，第一次來電彈出錄入界面，接聽者預知客戶信息，方便交流。
　　3、錄音功能：通話錄音可以自動或手動錄制到計算機硬盤方便日后查找，根據條件檢索。
　　4、ACD(自動呼叫分配)：來電均勻響鈴，讓每個坐席員接聽電話的數量均衡。
　　5、班長座席功能：班長座席可以監聽座席員與客戶的對話，也可截斷座席員直接與客戶對話。
　　6、 運維監控、坐席監控 ：可隨時掌握呼叫中心的運行狀況，對坐席的工作情況了如指掌，提高管理效率。
　　7、工單管理：工單的生成和流轉系統是把工作中的各個業務環節連接起來，讓任務按照制定的方向流轉。
　　8、統計報表功能：每(mei)(mei)天(tian)的(de)(de)來(lai)電量總數，每(mei)(mei)一(yi)個座席員每(mei)(mei)天(tian)的(de)(de)通話時(shi)間(jian)(jian)，等待時(shi)間(jian)(jian)，所有來(lai)電量，轉接量的(de)(de)統(tong)計。每(mei)(mei)一(yi)個座席員每(mei)(mei)天(tian)來(lai)電量、回答量、放(fang)棄量的(de)(de)統(tong)計。

　　樂科(ke)技術作為山(shan)西呼叫中(zhong)心公司的(de)代表企業，其呼叫中(zhong)心系(xi)統功能強大、實用、系(xi)統穩定、使用簡單、性價比高(gao)，深受山(shan)西企業的(de)好(hao)評，您有任(ren)何疑問可以(yi)QQ咨詢：897480090

山西地區呼叫中心建設服務范圍包括且不限于以下地市：
太(tai)原(yuan)、大同、朔州(zhou)(zhou)、陽泉、長治、忻州(zhou)(zhou)、呂梁、晉中、臨汾、運城、晉城