呼(hu)(hu)叫(jiao)中(zhong)(zhong)心(xin)(xin)分為呼(hu)(hu)入(ru)型（客服型）呼(hu)(hu)叫(jiao)中(zhong)(zhong)心(xin)(xin)和呼(hu)(hu)出型（營(ying)銷(xiao)型）呼(hu)(hu)叫(jiao)中(zhong)(zhong)心(xin)(xin)。呼(hu)(hu)入(ru)型呼(hu)(hu)叫(jiao)中(zhong)(zhong)心(xin)(xin)也就(jiu)是(shi)客服呼(hu)(hu)叫(jiao)中(zhong)(zhong)心(xin)(xin)，專門讓用戶打(da)進電話，坐(zuo)席接聽電話解(jie)答用戶的(de)問題的(de)。呼(hu)(hu)出型呼(hu)(hu)叫(jiao)中(zhong)(zhong)心(xin)(xin)主要是(shi)打(da)出電話用的(de)，也就(jiu)是(shi)營(ying)銷(xiao)型呼(hu)(hu)叫(jiao)中(zhong)(zhong)心(xin)(xin)，一般(ban)的(de)營(ying)銷(xiao)部做(zuo)電話銷(xiao)售用的(de)。

　　武漢，是湖北省省會、副省級市、國家區域中心城市（華中），地處江漢平原東部、長江中游，是中國中部地區的中心城市，中國重要的工業基地、科教基地和綜合交通樞紐。武漢市下轄13個市轄區，3個國家級開發區，總面積8594平方公里，全市常住人口1060.77萬，是中部地區唯一的特大城市。武漢客服呼叫中心發展水(shui)平怎么(me)樣(yang)(yang)呢(ni)？據記者(zhe)了(le)(le)解(jie)：最近幾(ji)年，隨(sui)著人們對呼(hu)叫(jiao)(jiao)中心越來(lai)越了(le)(le)解(jie)，武漢地區(qu)的(de)(de)(de)(de)(de)企業(ye)也越來(lai)越重視(shi)客(ke)(ke)(ke)服(fu)(fu)呼(hu)叫(jiao)(jiao)中心的(de)(de)(de)(de)(de)作(zuo)用(yong)(yong)了(le)(le)，很多企業(ye)開始使用(yong)(yong)呼(hu)叫(jiao)(jiao)中心系統來(lai)提高客(ke)(ke)(ke)戶(hu)服(fu)(fu)務(wu)水(shui)平和(he)工作(zuo)效率。武漢客(ke)(ke)(ke)服(fu)(fu)呼(hu)叫(jiao)(jiao)中心系統可以簡單的(de)(de)(de)(de)(de)描(miao)述一下流程：企業(ye)對外只宣布一個客(ke)(ke)(ke)服(fu)(fu)電(dian)(dian)(dian)話(hua)（一般大企業(ye)是(shi)(shi)400電(dian)(dian)(dian)話(hua)），用(yong)(yong)戶(hu)打(da)進電(dian)(dian)(dian)話(hua)時，客(ke)(ke)(ke)服(fu)(fu)的(de)(de)(de)(de)(de)電(dian)(dian)(dian)腦會(hui)自(zi)動彈出該客(ke)(ke)(ke)戶(hu)的(de)(de)(de)(de)(de)資料，客(ke)(ke)(ke)戶(hu)是(shi)(shi)誰、買了(le)(le)什(shen)么(me)產品、遇到了(le)(le)什(shen)么(me)問題(ti)、打(da)進過(guo)幾(ji)次電(dian)(dian)(dian)話(hua)、每次的(de)(de)(de)(de)(de)問題(ti)是(shi)(shi)什(shen)么(me)、是(shi)(shi)怎么(me)處理的(de)(de)(de)(de)(de)......這些客(ke)(ke)(ke)戶(hu)信息一目了(le)(le)然。大家想一想，如(ru)果您是(shi)(shi)客(ke)(ke)(ke)戶(hu)，一打(da)進電(dian)(dian)(dian)話(hua)，客(ke)(ke)(ke)服(fu)(fu)就把您當老朋友一樣(yang)(yang)，知(zhi)道(dao)(dao)(dao)您的(de)(de)(de)(de)(de)姓名、知(zhi)道(dao)(dao)(dao)您什(shen)么(me)時候(hou)打(da)過(guo)電(dian)(dian)(dian)話(hua)、也知(zhi)道(dao)(dao)(dao)您遇到了(le)(le)什(shen)么(me)問題(ti)，是(shi)(shi)不是(shi)(shi)很親切，甚至(zhi)有賓至(zhi)如(ru)歸的(de)(de)(de)(de)(de)感覺呢(ni)？

　　因此，武漢的很多公司都開始采用客服呼叫中心，特別是那些大、中型的科技型企業，幾乎都建有自己的呼叫中心。武漢客服電話呼叫中心能(neng)(neng)(neng)夠讓(rang)企業大幅(fu)提高效率、服(fu)務(wu)質量、管(guan)(guan)(guan)理(li)(li)(li)(li)水平，更重要的是提高用戶體驗，真正(zheng)做到以客戶為中心。一般客服(fu)呼叫中心有以下(xia)功(gong)(gong)(gong)(gong)能(neng)(neng)(neng)：IVR自動(dong)(dong)語(yu)音導航(hang)、ACD智(zhi)能(neng)(neng)(neng)話務(wu)排隊(dui)、SCP來電(dian)彈屏(ping)功(gong)(gong)(gong)(gong)能(neng)(neng)(neng)、REC電(dian)話錄(lu)音管(guan)(guan)(guan)理(li)(li)(li)(li)功(gong)(gong)(gong)(gong)能(neng)(neng)(neng)、CRM客戶關系管(guan)(guan)(guan)理(li)(li)(li)(li)功(gong)(gong)(gong)(gong)能(neng)(neng)(neng)、WOM工單管(guan)(guan)(guan)理(li)(li)(li)(li)功(gong)(gong)(gong)(gong)能(neng)(neng)(neng)、 KLB知識庫管(guan)(guan)(guan)理(li)(li)(li)(li)功(gong)(gong)(gong)(gong)能(neng)(neng)(neng)、CDR報表管(guan)(guan)(guan)理(li)(li)(li)(li)功(gong)(gong)(gong)(gong)能(neng)(neng)(neng)、SYM系統管(guan)(guan)(guan)理(li)(li)(li)(li)功(gong)(gong)(gong)(gong)能(neng)(neng)(neng)、CTM智(zhi)能(neng)(neng)(neng)監控功(gong)(gong)(gong)(gong)能(neng)(neng)(neng)、ANG座席(xi)管(guan)(guan)(guan)理(li)(li)(li)(li)功(gong)(gong)(gong)(gong)能(neng)(neng)(neng)、自動(dong)(dong)傳真功(gong)(gong)(gong)(gong)能(neng)(neng)(neng)、智(zhi)能(neng)(neng)(neng)值(zhi)班管(guan)(guan)(guan)理(li)(li)(li)(li)功(gong)(gong)(gong)(gong) 能(neng)(neng)(neng)、多方電(dian)話會議(yi)功(gong)(gong)(gong)(gong)能(neng)(neng)(neng)、語(yu)音留(liu)言功(gong)(gong)(gong)(gong)能(neng)(neng)(neng)、文本轉換(huan)語(yu)音功(gong)(gong)(gong)(gong)能(neng)(neng)(neng)、 短信(xin)(xin)平臺(tai)功(gong)(gong)(gong)(gong)能(neng)(neng)(neng)、 微(wei)信(xin)(xin)平臺(tai)功(gong)(gong)(gong)(gong)能(neng)(neng)(neng)、郵件平臺(tai)功(gong)(gong)(gong)(gong)能(neng)(neng)(neng)、即時通訊功(gong)(gong)(gong)(gong)能(neng)(neng)(neng)、節假日(ri)管(guan)(guan)(guan)理(li)(li)(li)(li)功(gong)(gong)(gong)(gong) 能(neng)(neng)(neng)、黑白名(ming)單管(guan)(guan)(guan)理(li)(li)(li)(li)功(gong)(gong)(gong)(gong)能(neng)(neng)(neng)、呼損管(guan)(guan)(guan)理(li)(li)(li)(li)功(gong)(gong)(gong)(gong)能(neng)(neng)(neng)等。

　　樂科技術是武漢呼叫中心系統建設優秀供應商，在呼叫中心系統領域積累了豐富的經驗，特別是在武漢客服電話系統領域做過大量的案例，市場(chang)占(zhan)有率(lv)高達(da)70%左右(you)。如(ru)果您(nin)有呼(hu)叫中心的任何問題，可以(yi)聯系他們 。

武漢地區呼叫中心建設服務范圍包括且不限于以下地市：
武漢市(shi)(shi)、黃石(shi)市(shi)(shi)、襄樊市(shi)(shi)、十堰(yan)市(shi)(shi)、荊(jing)州(zhou)市(shi)(shi)、宜(yi)昌市(shi)(shi)、荊(jing)門市(shi)(shi)、鄂州(zhou)市(shi)(shi)、孝(xiao)感市(shi)(shi)、黃岡市(shi)(shi)、咸寧市(shi)(shi)、隨州(zhou)市(shi)(shi)、恩施市(shi)(shi)、仙(xian)桃市(shi)(shi)、潛江市(shi)(shi)、天門市(shi)(shi)