呼(hu)(hu)叫(jiao)中(zhong)(zhong)(zhong)心分為呼(hu)(hu)入型(xing)（客(ke)服(fu)型(xing)）呼(hu)(hu)叫(jiao)中(zhong)(zhong)(zhong)心和呼(hu)(hu)出(chu)型(xing)（營(ying)銷型(xing)）呼(hu)(hu)叫(jiao)中(zhong)(zhong)(zhong)心。呼(hu)(hu)入型(xing)呼(hu)(hu)叫(jiao)中(zhong)(zhong)(zhong)心也就是客(ke)服(fu)呼(hu)(hu)叫(jiao)中(zhong)(zhong)(zhong)心，專(zhuan)門讓(rang)用戶打進(jin)電話，坐席接聽電話解答用戶的(de)問題的(de)，處理客(ke)戶投訴的(de)。為了做好客(ke)戶服(fu)務，很多企(qi)業都建設了客(ke)服(fu)呼(hu)(hu)叫(jiao)中(zhong)(zhong)(zhong)心。因此，現代企(qi)業對客(ke)服(fu)型(xing)呼(hu)(hu)叫(jiao)中(zhong)(zhong)(zhong)心的(de)需(xu)求還是很大(da)的(de)。

　　安徽，簡稱“皖”，省會合肥，位于中國大陸東部，地跨長江、淮河南北，東鄰江蘇、浙江，西連湖北、河南、南毗江西，北與山東接壤，地形地貌由淮北平原、江淮丘陵、皖南山區組成。安徽是中國史前文明的重要發祥地，擁有淮河文化、廬州文化、皖江文化、徽文化四大文化圈。安徽自古重視科學研究，是國家技術創新工程試點省、綜合性國家科學中心、產業創新中心。安徽與江蘇、上海、浙江共同構成的長江三角洲城市群已成為國際6大世界級城市群之一。2014年，獲得中國最幸福的省份榮譽，被列入中國首個新型城鎮化試點省份。2015年，安徽省正式邁入中等偏上收入的快速發展階段。那么，安徽客服呼叫中心發展水平怎么樣呢？據記者了解：最(zui)近幾(ji)年，隨著人們對呼(hu)叫(jiao)(jiao)中(zhong)(zhong)心(xin)(xin)越來越了解，安(an)徽(hui)地區的(de)企業(ye)也越來越重視客服呼(hu)叫(jiao)(jiao)中(zhong)(zhong)心(xin)(xin)的(de)作用了，很多(duo)安(an)徽(hui)企業(ye)開始使(shi)用呼(hu)叫(jiao)(jiao)中(zhong)(zhong)心(xin)(xin)系(xi)統來提高客戶服務(wu)水平和(he)工作效率。談(tan)到(dao)安(an)徽(hui)呼(hu)叫(jiao)(jiao)中(zhong)(zhong)心(xin)(xin)系(xi)統，應該有(you)很多(duo)人都聽說(shuo)過(guo)樂科(ke)技術這家(jia)公司了，這是安(an)徽(hui)客服呼(hu)叫(jiao)(jiao)中(zhong)(zhong)心(xin)(xin)系(xi)統建設(she)最(zui)有(you)名氣的(de)一家(jia)了。

　　樂科客(ke)(ke)服呼(hu)叫中心系統(tong)可以簡單的描述一(yi)下(xia)流程：企業對外(wai)只(zhi)宣布(bu)一(yi)個客(ke)(ke)服電(dian)(dian)話(hua)(hua)(hua)（一(yi)般大(da)企業是(shi)400電(dian)(dian)話(hua)(hua)(hua)），用戶打(da)進(jin)電(dian)(dian)話(hua)(hua)(hua)時(shi)，電(dian)(dian)話(hua)(hua)(hua)語音導(dao)航會引導(dao)客(ke)(ke)戶操作，例如(ru)：電(dian)(dian)話(hua)(hua)(hua)打(da)入時(shi)有語音提(ti)示：“**業務(wu)(wu)請撥1，**業務(wu)(wu)請撥2，**業務(wu)(wu)請撥3，**人(ren)工服務(wu)(wu)請撥0……。” 當(dang)電(dian)(dian)話(hua)(hua)(hua)轉接到(dao)對應的客(ke)(ke)服時(shi)，電(dian)(dian)腦(nao)會自動(dong)彈出該客(ke)(ke)戶的資料，客(ke)(ke)戶是(shi)誰、買了(le)什么(me)產品、遇到(dao)了(le)什么(me)問題、打(da)進(jin)過(guo)(guo)幾(ji)次電(dian)(dian)話(hua)(hua)(hua)、每次的問題是(shi)什么(me)、是(shi)怎么(me)處(chu)理的......這(zhe)些客(ke)(ke)戶信息一(yi)目了(le)然。大(da)家想一(yi)想，如(ru)果您(nin)(nin)(nin)是(shi)客(ke)(ke)戶，一(yi)打(da)進(jin)電(dian)(dian)話(hua)(hua)(hua)，客(ke)(ke)服就把您(nin)(nin)(nin)當(dang)老朋友(you)一(yi)樣，知道(dao)您(nin)(nin)(nin)的姓(xing)名、知道(dao)您(nin)(nin)(nin)什么(me)時(shi)候打(da)過(guo)(guo)電(dian)(dian)話(hua)(hua)(hua)、也(ye)知道(dao)您(nin)(nin)(nin)遇到(dao)了(le)什么(me)問題，是(shi)不是(shi)很親切，甚至有賓至如(ru)歸(gui)的感覺(jue)呢？

　　因此，安徽的很多公司都是采用樂科技術提供的客服呼叫中心，特別是那些大、中型的科技型企業。安徽客服電話呼叫中心能(neng)(neng)夠讓企業大幅提高效率、服(fu)務質量(liang)、管(guan)(guan)理(li)(li)水平(ping)，更(geng)重要的是提高用戶(hu)體驗，真(zhen)正做到(dao)以客戶(hu)為(wei)中(zhong)心(xin)。樂科(ke)客服(fu)呼(hu)叫中(zhong)心(xin)系統(tong)一般有以下(xia)功(gong)(gong)(gong)能(neng)(neng)：IVR自(zi)動(dong)語音(yin)導航、ACD智(zhi)能(neng)(neng)話(hua)務排隊、SCP來電彈屏功(gong)(gong)(gong)能(neng)(neng)、REC電話(hua)錄(lu)音(yin)管(guan)(guan)理(li)(li)功(gong)(gong)(gong)能(neng)(neng)、CRM客戶(hu)關系管(guan)(guan)理(li)(li)功(gong)(gong)(gong)能(neng)(neng)、WOM工(gong)單(dan)管(guan)(guan)理(li)(li)功(gong)(gong)(gong)能(neng)(neng)、 KLB知識(shi)庫管(guan)(guan)理(li)(li)功(gong)(gong)(gong)能(neng)(neng)、CDR報(bao)表管(guan)(guan)理(li)(li)功(gong)(gong)(gong)能(neng)(neng)、SYM系統(tong)管(guan)(guan)理(li)(li)功(gong)(gong)(gong)能(neng)(neng)、CTM智(zhi)能(neng)(neng)監控功(gong)(gong)(gong)能(neng)(neng)、ANG座席管(guan)(guan)理(li)(li)功(gong)(gong)(gong)能(neng)(neng)、自(zi)動(dong)傳(chuan)真(zhen)功(gong)(gong)(gong)能(neng)(neng)、智(zhi)能(neng)(neng)值班(ban)管(guan)(guan)理(li)(li)功(gong)(gong)(gong) 能(neng)(neng)、多(duo)方(fang)電話(hua)會(hui)議(yi)功(gong)(gong)(gong)能(neng)(neng)、語音(yin)留(liu)言功(gong)(gong)(gong)能(neng)(neng)、文本轉換語音(yin)功(gong)(gong)(gong)能(neng)(neng)、 短信(xin)平(ping)臺功(gong)(gong)(gong)能(neng)(neng)、 微信(xin)平(ping)臺功(gong)(gong)(gong)能(neng)(neng)、郵(you)件平(ping)臺功(gong)(gong)(gong)能(neng)(neng)、即時通(tong)訊功(gong)(gong)(gong)能(neng)(neng)、節假日管(guan)(guan)理(li)(li)功(gong)(gong)(gong) 能(neng)(neng)、黑白名單(dan)管(guan)(guan)理(li)(li)功(gong)(gong)(gong)能(neng)(neng)、呼(hu)損管(guan)(guan)理(li)(li)功(gong)(gong)(gong)能(neng)(neng)等。

　　樂科技術是安徽呼叫中心系統建設優秀供應商，在呼叫中心系統領域積累了豐富的經驗，特別是在安徽客服電話系統領(ling)域做(zuo)過大(da)量(liang)的(de)案(an)例，市場(chang)占有率高達45%左右。如果您有呼(hu)叫中心的(de)任何(he)問題，可以聯系他(ta)們 。

安徽地區呼叫中心建設服務范圍包括且不限于以下地市：
合肥(fei)市(shi)(shi)(shi)、蕪湖市(shi)(shi)(shi)、淮(huai)南市(shi)(shi)(shi)、馬鞍山市(shi)(shi)(shi)、滁州市(shi)(shi)(shi)、淮(huai)北市(shi)(shi)(shi)、銅陵(ling)市(shi)(shi)(shi)、安慶市(shi)(shi)(shi)、黃山市(shi)(shi)(shi)、阜陽(yang)市(shi)(shi)(shi)、蚌埠市(shi)(shi)(shi)、宿州市(shi)(shi)(shi)、六(liu)安市(shi)(shi)(shi)、亳(bo)州市(shi)(shi)(shi)、池(chi)州市(shi)(shi)(shi)、宣城市(shi)(shi)(shi)