呼(hu)(hu)(hu)叫(jiao)(jiao)(jiao)中(zhong)(zhong)心分(fen)為呼(hu)(hu)(hu)入型（客(ke)服型）呼(hu)(hu)(hu)叫(jiao)(jiao)(jiao)中(zhong)(zhong)心和(he)呼(hu)(hu)(hu)出型（營銷(xiao)型）呼(hu)(hu)(hu)叫(jiao)(jiao)(jiao)中(zhong)(zhong)心。呼(hu)(hu)(hu)入型呼(hu)(hu)(hu)叫(jiao)(jiao)(jiao)中(zhong)(zhong)心也就是(shi)客(ke)服呼(hu)(hu)(hu)叫(jiao)(jiao)(jiao)中(zhong)(zhong)心，專門讓用(yong)戶(hu)打(da)進電(dian)話(hua)(hua)，坐席接(jie)聽電(dian)話(hua)(hua)解答用(yong)戶(hu)的(de)(de)問題的(de)(de)。呼(hu)(hu)(hu)出型呼(hu)(hu)(hu)叫(jiao)(jiao)(jiao)中(zhong)(zhong)心主要是(shi)打(da)出電(dian)話(hua)(hua)用(yong)的(de)(de)，也就是(shi)營銷(xiao)型呼(hu)(hu)(hu)叫(jiao)(jiao)(jiao)中(zhong)(zhong)心，一般的(de)(de)營銷(xiao)部做電(dian)話(hua)(hua)銷(xiao)售用(yong)的(de)(de)。

　　河南，古稱中原，簡稱“豫”，因位于黃河以南，故名河南。河南位于中國中東部、黃河中下游，東接山東、安徽，北界河北、山西，西連陜西，南臨湖北，呈承東啟西、望北向南之勢。截至2015年底，河南省常住人口9480萬人，居中國第3位。河南是中華民族與華夏文明的主要發祥地，中國古代四大發明中的指南針、造紙、火藥三大技術均發明于河南。歷史上先后有20多個朝代建都或遷都河南，中國八大古都河南有四個，即十三朝古都洛陽、八朝古都開封、七朝古都安陽、夏商古都鄭州，為中國古都數量最多最密集的省區。從夏朝至宋朝，河南一直是中國政治、經濟、文化和交通中心。河南是中國重要的經濟大省，中原經濟區是中國新時期深化改革開放的標志，2015年國內生產總值位居中國第5位、中西部首位。河南客服呼叫中心發展水(shui)平怎么樣(yang)呢(ni)？據記者了(le)(le)(le)解：最近幾年，隨著(zhu)人們對(dui)呼叫(jiao)中(zhong)(zhong)心(xin)越(yue)來(lai)越(yue)了(le)(le)(le)解，河南(nan)地區(qu)的(de)(de)企業(ye)(ye)也越(yue)來(lai)越(yue)重視客(ke)服呼叫(jiao)中(zhong)(zhong)心(xin)的(de)(de)作用(yong)(yong)了(le)(le)(le)，很多(duo)企業(ye)(ye)開始(shi)使用(yong)(yong)呼叫(jiao)中(zhong)(zhong)心(xin)系統來(lai)提高客(ke)戶服務水(shui)平和工(gong)作效率。河南(nan)客(ke)服呼叫(jiao)中(zhong)(zhong)心(xin)系統可(ke)以簡單的(de)(de)描述一(yi)(yi)下流程：企業(ye)(ye)對(dui)外只宣布一(yi)(yi)個客(ke)服電話(hua)（一(yi)(yi)般大企業(ye)(ye)是400電話(hua)），用(yong)(yong)戶打進電話(hua)時(shi)，客(ke)服的(de)(de)電腦會(hui)自動彈出(chu)該客(ke)戶的(de)(de)資料，客(ke)戶是誰、買了(le)(le)(le)什么產品、遇到(dao)了(le)(le)(le)什么問題、打進過(guo)幾次電話(hua)、每次的(de)(de)問題是什么、是怎么處理的(de)(de)......這些客(ke)戶信息(xi)一(yi)(yi)目了(le)(le)(le)然。大家想一(yi)(yi)想，如果您(nin)(nin)是客(ke)戶，一(yi)(yi)打進電話(hua)，客(ke)服就把您(nin)(nin)當老朋友一(yi)(yi)樣(yang)，知道(dao)(dao)您(nin)(nin)的(de)(de)姓名、知道(dao)(dao)您(nin)(nin)什么時(shi)候打過(guo)電話(hua)、也知道(dao)(dao)您(nin)(nin)遇到(dao)了(le)(le)(le)什么問題，是不(bu)是很親切，甚至有賓(bin)至如歸的(de)(de)感(gan)覺呢(ni)？

　　因此，河南的很多公司都開始采用客服呼叫中心，特別是那些大、中型的科技型企業，幾乎都建有自己的呼叫中心。河南客服電話呼叫中心能(neng)(neng)(neng)夠讓企業大幅提(ti)高效率、服務(wu)(wu)質量、管(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)水平(ping)，更重要的是提(ti)高用戶(hu)體驗，真(zhen)正做到以(yi)客戶(hu)為(wei)中心。一般(ban)客服呼(hu)(hu)叫中心有以(yi)下功(gong)(gong)(gong)(gong)能(neng)(neng)(neng)：IVR自動(dong)語(yu)音(yin)導航(hang)、ACD智(zhi)能(neng)(neng)(neng)話(hua)(hua)務(wu)(wu)排隊、SCP來(lai)電(dian)彈屏功(gong)(gong)(gong)(gong)能(neng)(neng)(neng)、REC電(dian)話(hua)(hua)錄音(yin)管(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)功(gong)(gong)(gong)(gong)能(neng)(neng)(neng)、CRM客戶(hu)關(guan)系(xi)管(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)功(gong)(gong)(gong)(gong)能(neng)(neng)(neng)、WOM工單(dan)管(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)功(gong)(gong)(gong)(gong)能(neng)(neng)(neng)、 KLB知(zhi)識(shi)庫管(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)功(gong)(gong)(gong)(gong)能(neng)(neng)(neng)、CDR報表管(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)功(gong)(gong)(gong)(gong)能(neng)(neng)(neng)、SYM系(xi)統管(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)功(gong)(gong)(gong)(gong)能(neng)(neng)(neng)、CTM智(zhi)能(neng)(neng)(neng)監控功(gong)(gong)(gong)(gong)能(neng)(neng)(neng)、ANG座席管(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)功(gong)(gong)(gong)(gong)能(neng)(neng)(neng)、自動(dong)傳真(zhen)功(gong)(gong)(gong)(gong)能(neng)(neng)(neng)、智(zhi)能(neng)(neng)(neng)值班管(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)功(gong)(gong)(gong)(gong) 能(neng)(neng)(neng)、多(duo)方電(dian)話(hua)(hua)會議功(gong)(gong)(gong)(gong)能(neng)(neng)(neng)、語(yu)音(yin)留言(yan)功(gong)(gong)(gong)(gong)能(neng)(neng)(neng)、文(wen)本轉換語(yu)音(yin)功(gong)(gong)(gong)(gong)能(neng)(neng)(neng)、 短信平(ping)臺功(gong)(gong)(gong)(gong)能(neng)(neng)(neng)、 微信平(ping)臺功(gong)(gong)(gong)(gong)能(neng)(neng)(neng)、郵件平(ping)臺功(gong)(gong)(gong)(gong)能(neng)(neng)(neng)、即時通訊功(gong)(gong)(gong)(gong)能(neng)(neng)(neng)、節假日管(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)功(gong)(gong)(gong)(gong) 能(neng)(neng)(neng)、黑白名單(dan)管(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)功(gong)(gong)(gong)(gong)能(neng)(neng)(neng)、呼(hu)(hu)損(sun)管(guan)(guan)理(li)(li)(li)(li)(li)(li)(li)功(gong)(gong)(gong)(gong)能(neng)(neng)(neng)等。

　　樂科技術是河南呼叫中心系統建設優秀供應商，在呼叫中心系統領域積累了豐富的經驗，特別是在河南客服電話系統領域做過(guo)大量的案(an)例，市場(chang)占有率高達70%左(zuo)右(you)。如果(guo)您有呼叫中心的任何問(wen)題，可以(yi)聯系(xi)他(ta)們 。

河南地區呼叫中心建設服務范圍包括且不限于以下地市：
鄭(zheng)州(zhou)，開封，洛陽(yang)，南(nan)陽(yang)，漯河，許昌(chang)，三門峽，平頂山，周(zhou)口，駐馬(ma)店，新鄉，鶴壁，焦作，濮陽(yang)，安(an)陽(yang)，商丘，信陽(yang)，濟源