云呼叫中心是基于計(ji)算機(ji)電(dian)(dian)話集(ji)(ji)成(cheng)技(ji)術(shu)（CTI）和云計(ji)算技(ji)術(shu)，集(ji)(ji)成(cheng)電(dian)(dian)話、移動電(dian)(dian)話、在(zai)線客(ke)服、email、短信等多(duo)種通訊方式的(de)(de)一體化企(qi)業(ye)綜(zong)合信息服務系統(tong)平臺。云呼叫(jiao)(jiao)中(zhong)心(xin)(xin)是相對于傳(chuan)統(tong)的(de)(de)呼叫(jiao)(jiao)中(zhong)心(xin)(xin)而(er)(er)言(yan)，傳(chuan)統(tong)的(de)(de)呼叫(jiao)(jiao)中(zhong)心(xin)(xin)一般是本(ben)地部(bu)署(shu)，而(er)(er)云呼叫(jiao)(jiao)中(zhong)心(xin)(xin)是部(bu)署(shu)在(zai)去端，部(bu)署(shu)靈活、投入成(cheng)本(ben)低，毋須采購太(tai)多(duo)硬件(jian)設(she)備，購買(mai)簡單(dan)的(de)(de)終端設(she)備即可(ke)使用，足(zu)夠的(de)(de)寬帶、一臺可(ke)上網的(de)(de)電(dian)(dian)腦即可(ke)實現呼叫(jiao)(jiao)中(zhong)心(xin)(xin)的(de)(de)功(gong)能(neng)。

　　河(he)(he)(he)(he)南(nan)(nan)(nan)(nan)，古(gu)(gu)(gu)稱中(zhong)(zhong)(zhong)(zhong)(zhong)(zhong)原，簡稱“豫”，因位(wei)(wei)于(yu)(yu)黃河(he)(he)(he)(he)以(yi)南(nan)(nan)(nan)(nan)，故名(ming)河(he)(he)(he)(he)南(nan)(nan)(nan)(nan)。河(he)(he)(he)(he)南(nan)(nan)(nan)(nan)位(wei)(wei)于(yu)(yu)中(zhong)(zhong)(zhong)(zhong)(zhong)(zhong)國(guo)(guo)(guo)中(zhong)(zhong)(zhong)(zhong)(zhong)(zhong)東(dong)部、黃河(he)(he)(he)(he)中(zhong)(zhong)(zhong)(zhong)(zhong)(zhong)下游，東(dong)接山東(dong)、安徽，北(bei)界河(he)(he)(he)(he)北(bei)、山西(xi)(xi)，西(xi)(xi)連陜(shan)西(xi)(xi)，南(nan)(nan)(nan)(nan)臨湖(hu)北(bei)，呈承東(dong)啟西(xi)(xi)、望(wang)北(bei)向(xiang)南(nan)(nan)(nan)(nan)之勢。截至(zhi)2015年底，河(he)(he)(he)(he)南(nan)(nan)(nan)(nan)省(sheng)常住人口9480萬人，居(ju)中(zhong)(zhong)(zhong)(zhong)(zhong)(zhong)國(guo)(guo)(guo)第3位(wei)(wei)。河(he)(he)(he)(he)南(nan)(nan)(nan)(nan)是(shi)中(zhong)(zhong)(zhong)(zhong)(zhong)(zhong)華(hua)(hua)民族與華(hua)(hua)夏(xia)文明(ming)(ming)的(de)(de)(de)(de)主(zhu)要發(fa)(fa)祥(xiang)地(di)，中(zhong)(zhong)(zhong)(zhong)(zhong)(zhong)國(guo)(guo)(guo)古(gu)(gu)(gu)代四大發(fa)(fa)明(ming)(ming)中(zhong)(zhong)(zhong)(zhong)(zhong)(zhong)的(de)(de)(de)(de)指(zhi)南(nan)(nan)(nan)(nan)針、造紙、火藥三大技術(shu)均發(fa)(fa)明(ming)(ming)于(yu)(yu)河(he)(he)(he)(he)南(nan)(nan)(nan)(nan)。歷(li)史上先后有(you)(you)20多(duo)個朝(chao)(chao)代建(jian)都(dou)或遷都(dou)河(he)(he)(he)(he)南(nan)(nan)(nan)(nan)，中(zhong)(zhong)(zhong)(zhong)(zhong)(zhong)國(guo)(guo)(guo)八大古(gu)(gu)(gu)都(dou)河(he)(he)(he)(he)南(nan)(nan)(nan)(nan)有(you)(you)四個，即十(shi)三朝(chao)(chao)古(gu)(gu)(gu)都(dou)洛陽、八朝(chao)(chao)古(gu)(gu)(gu)都(dou)開封、七朝(chao)(chao)古(gu)(gu)(gu)都(dou)安陽、夏(xia)商(shang)古(gu)(gu)(gu)都(dou)鄭州(zhou)，為中(zhong)(zhong)(zhong)(zhong)(zhong)(zhong)國(guo)(guo)(guo)古(gu)(gu)(gu)都(dou)數量(liang)最(zui)多(duo)最(zui)密集的(de)(de)(de)(de)省(sheng)區(qu)。從夏(xia)朝(chao)(chao)至(zhi)宋朝(chao)(chao)，河(he)(he)(he)(he)南(nan)(nan)(nan)(nan)一直是(shi)中(zhong)(zhong)(zhong)(zhong)(zhong)(zhong)國(guo)(guo)(guo)政治、經濟、文化(hua)(hua)(hua)和交(jiao)通中(zhong)(zhong)(zhong)(zhong)(zhong)(zhong)心。河(he)(he)(he)(he)南(nan)(nan)(nan)(nan)是(shi)中(zhong)(zhong)(zhong)(zhong)(zhong)(zhong)國(guo)(guo)(guo)重(zhong)要的(de)(de)(de)(de)經濟大省(sheng)，中(zhong)(zhong)(zhong)(zhong)(zhong)(zhong)原經濟區(qu)是(shi)中(zhong)(zhong)(zhong)(zhong)(zhong)(zhong)國(guo)(guo)(guo)新(xin)(xin)時期深化(hua)(hua)(hua)改革開放的(de)(de)(de)(de)標志，2015年國(guo)(guo)(guo)內(nei)生(sheng)產(chan)總值位(wei)(wei)居(ju)中(zhong)(zhong)(zhong)(zhong)(zhong)(zhong)國(guo)(guo)(guo)第5位(wei)(wei)、中(zhong)(zhong)(zhong)(zhong)(zhong)(zhong)西(xi)(xi)部首位(wei)(wei)。云(yun)呼(hu)(hu)叫(jiao)中(zhong)(zhong)(zhong)(zhong)(zhong)(zhong)心也是(shi)近幾年隨著移動互(hu)聯(lian)網(wang)的(de)(de)(de)(de)發(fa)(fa)展(zhan)而發(fa)(fa)展(zhan)起來(lai)的(de)(de)(de)(de)，那么河(he)(he)(he)(he)南(nan)(nan)(nan)(nan)有(you)(you)沒有(you)(you)公(gong)司提供(gong)云(yun)呼(hu)(hu)叫(jiao)中(zhong)(zhong)(zhong)(zhong)(zhong)(zhong)心系(xi)統(tong)呢？據記者調查，對(dui)河(he)(he)(he)(he)南(nan)(nan)(nan)(nan)呼(hu)(hu)叫(jiao)中(zhong)(zhong)(zhong)(zhong)(zhong)(zhong)心市場進行摸底，河(he)(he)(he)(he)南(nan)(nan)(nan)(nan)本地(di)的(de)(de)(de)(de)呼(hu)(hu)叫(jiao)中(zhong)(zhong)(zhong)(zhong)(zhong)(zhong)心企(qi)業(ye)也是(shi)順(shun)應潮流，研(yan)發(fa)(fa)出了云(yun)呼(hu)(hu)叫(jiao)中(zhong)(zhong)(zhong)(zhong)(zhong)(zhong)心系(xi)統(tong)，其中(zhong)(zhong)(zhong)(zhong)(zhong)(zhong)代表性的(de)(de)(de)(de)企(qi)業(ye)有(you)(you)樂科技術(shu)。樂科技術(shu)公(gong)司開發(fa)(fa)實力(li)比較(jiao)強，核心團隊畢業(ye)于(yu)(yu)清華(hua)(hua)、武大、西(xi)(xi)郵(you)等名(ming)校，他們(men)結合“互(hu)聯(lian)網(wang)+”思維，實現了呼(hu)(hu)叫(jiao)中(zhong)(zhong)(zhong)(zhong)(zhong)(zhong)心系(xi)統(tong)云(yun)平臺化(hua)(hua)(hua)的(de)(de)(de)(de)重(zhong)大突破，即“電話接入(ru)本地(di)化(hua)(hua)(hua)、業(ye)務(wu)系(xi)統(tong)云(yun)化(hua)(hua)(hua)、話務(wu)能力(li)互(hu)聯(lian)網(wang)化(hua)(hua)(hua)”的(de)(de)(de)(de)云(yun)呼(hu)(hu)叫(jiao)中(zhong)(zhong)(zhong)(zhong)(zhong)(zhong)心技術(shu)創新(xin)(xin)，該創新(xin)(xin)技術(shu)處于(yu)(yu)呼(hu)(hu)叫(jiao)中(zhong)(zhong)(zhong)(zhong)(zhong)(zhong)心技術(shu)前沿地(di)位(wei)(wei)。

　　樂科技術團隊研發出來的happicall云呼叫中心系統，為(wei)河南地區的(de)企(qi)業低成本的(de)利(li)用呼叫中心帶來了福音。該系統(tong)(tong)l的(de)主要特點(dian)是：接入本地化、業務云化、電話(hua)能(neng)力(li)互聯網化。河南云呼叫中心系統(tong)(tong)有如(ru)下優點(dian)：

1） 分布式部署和數據分析能力強
　　與傳統的自建呼叫中心和托管呼叫中心相比，云計算呼叫中心的核心優勢在于分布式部署和大數據分析能力。借助云計算的虛擬化和彈性優勢，云呼叫中心可以跨地域協同工作、多分布點集中管理、統一路由統一排隊，幫助客戶節約成本，提升服務質量；逐點采集交互過程數據、結果數據，并結合分布式文件、內存、數據庫及計算技術，對海量數據進行分析，幫助企業細化客戶肖像，提高電銷成交率和人均產值。同時用戶可以隨時隨地以任意形式的終端接入呼叫中心平臺實現跨地域協同工作，多點分布集中管理，擺脫了傳統呼叫中心座席只能安于一隅的桎梏。
2） 成本低
　　云計算呼叫中心不必購買安裝太多的昂貴的硬件設備和系統，呼叫中心所需的全部系統都已經在運營商機房建設完畢，企業只需輕松開通業務即可接入。并且云化的自動集中式管理使得企業無需負擔日益高昂的數據中心管理和硬件維護的成本，云計算可以最大限度的分攤用戶成本，讓用戶充分享受低成本優勢。
3） 建設時間短
　　沒有復雜的網絡拓樸，部署快速、按需計費、管理便捷，在效率至上的今天，云計算呼叫中心更適合現代企業的業務需求和商業現狀，尤其是跨地域的呼叫中心需要。
4） 支持本地化線路
　　企業的目前已有的傳統電話線路能夠充分利用，不影響企業公布的電話號碼；而其他產品只能通過集中的線路提供電話服務。
5） 多種預接入方式
　　云(yun)通(tong)信終端(duan)通(tong)過不(bu)同的(de)(de)(de)硬件適配器，可支持包括模擬電(dian)話線、數字中繼(ji)、VOIP、IMS、電(dian)話SIM卡(ka)等在(zai)內的(de)(de)(de)多種接入方式(shi)，滿(man)足客戶(hu)的(de)(de)(de)各種應用(yong)場景需(xu)要。

河南地區云呼叫中心系統建設服務范圍包括且不限于以下地市：
鄭州，開(kai)封，洛陽，南陽，漯河，許昌(chang)，三門峽(xia)，平頂山，周(zhou)口，駐馬店，新(xin)鄉，鶴(he)壁，焦作，濮陽，安陽，商丘，信陽，濟源