呼(hu)(hu)叫(jiao)(jiao)(jiao)(jiao)(jiao)中(zhong)(zhong)心(xin)分為呼(hu)(hu)入(ru)型(xing)（客服型(xing)）呼(hu)(hu)叫(jiao)(jiao)(jiao)(jiao)(jiao)中(zhong)(zhong)心(xin)和呼(hu)(hu)出(chu)型(xing)（營(ying)銷型(xing)）呼(hu)(hu)叫(jiao)(jiao)(jiao)(jiao)(jiao)中(zhong)(zhong)心(xin)。呼(hu)(hu)入(ru)型(xing)呼(hu)(hu)叫(jiao)(jiao)(jiao)(jiao)(jiao)中(zhong)(zhong)心(xin)也(ye)就是客服呼(hu)(hu)叫(jiao)(jiao)(jiao)(jiao)(jiao)中(zhong)(zhong)心(xin)，專門讓用(yong)(yong)戶(hu)打進(jin)電話(hua)，坐席接聽電話(hua)解(jie)答用(yong)(yong)戶(hu)的問(wen)題的。呼(hu)(hu)出(chu)型(xing)呼(hu)(hu)叫(jiao)(jiao)(jiao)(jiao)(jiao)中(zhong)(zhong)心(xin)主要是打出(chu)電話(hua)用(yong)(yong)的，也(ye)就是營(ying)銷型(xing)呼(hu)(hu)叫(jiao)(jiao)(jiao)(jiao)(jiao)中(zhong)(zhong)心(xin)，一般的營(ying)銷部做電話(hua)銷售(shou)用(yong)(yong)的。

　　廣西，首府南寧，是中國唯一沿海的自治區，下轄有14個地級市。廣西得名于嶺南西道、廣南西路，是嶺南文化傳承的主要地區之一。廣西地處中國西南地區，與廣東、湖南、貴州、云南，并與海南隔海相望，南瀕北部灣、面向東南亞，西南與越南毗鄰，大陸海岸線長約1595千米，是西南地區最便捷的出海通道，在中國與東南亞的經濟交往中占有重要地位。廣西客服呼叫中心發展水平怎么(me)(me)(me)樣呢？據記者了(le)解：最(zui)近(jin)幾(ji)年，隨著人(ren)們對(dui)呼(hu)叫(jiao)中(zhong)心(xin)越(yue)(yue)來(lai)越(yue)(yue)了(le)解，廣西地(di)區的企(qi)業(ye)(ye)也越(yue)(yue)來(lai)越(yue)(yue)重視客服(fu)(fu)呼(hu)叫(jiao)中(zhong)心(xin)的作用(yong)了(le)，很多企(qi)業(ye)(ye)開始使用(yong)呼(hu)叫(jiao)中(zhong)心(xin)系統(tong)來(lai)提高(gao)客戶(hu)服(fu)(fu)務水平和工作效率。廣西客服(fu)(fu)呼(hu)叫(jiao)中(zhong)心(xin)系統(tong)可以簡單的描(miao)述一(yi)下流程(cheng)：企(qi)業(ye)(ye)對(dui)外(wai)只宣(xuan)布一(yi)個客服(fu)(fu)電(dian)話(hua)（一(yi)般大(da)(da)企(qi)業(ye)(ye)是(shi)400電(dian)話(hua)），用(yong)戶(hu)打(da)進(jin)電(dian)話(hua)時，客服(fu)(fu)的電(dian)腦(nao)會自動彈出(chu)該客戶(hu)的資料，客戶(hu)是(shi)誰、買了(le)什(shen)么(me)(me)(me)產品(pin)、遇到了(le)什(shen)么(me)(me)(me)問題、打(da)進(jin)過幾(ji)次(ci)(ci)電(dian)話(hua)、每次(ci)(ci)的問題是(shi)什(shen)么(me)(me)(me)、是(shi)怎么(me)(me)(me)處(chu)理的......這些客戶(hu)信息一(yi)目了(le)然。大(da)(da)家想一(yi)想，如(ru)(ru)果您是(shi)客戶(hu)，一(yi)打(da)進(jin)電(dian)話(hua)，客服(fu)(fu)就把您當老朋友一(yi)樣，知道您的姓(xing)名、知道您什(shen)么(me)(me)(me)時候打(da)過電(dian)話(hua)、也知道您遇到了(le)什(shen)么(me)(me)(me)問題，是(shi)不是(shi)很親(qin)切，甚(shen)至有賓至如(ru)(ru)歸(gui)的感(gan)覺呢？

　　因此，廣西的很多公司都開始采用客服呼叫中心，特別是那些大、中型的科技型企業，幾乎都建有自己的呼叫中心。廣西客服電話呼叫中心能(neng)(neng)(neng)(neng)(neng)(neng)夠讓企業(ye)大幅(fu)提高效(xiao)率、服(fu)務(wu)質量、管(guan)(guan)(guan)(guan)理(li)水(shui)平(ping)，更重要的是提高用戶(hu)體驗，真(zhen)正做到以客(ke)(ke)戶(hu)為中(zhong)心。一(yi)般客(ke)(ke)服(fu)呼(hu)叫中(zhong)心有以下功(gong)(gong)能(neng)(neng)(neng)(neng)(neng)(neng)：IVR自動(dong)語音(yin)(yin)導航、ACD智(zhi)能(neng)(neng)(neng)(neng)(neng)(neng)話(hua)務(wu)排隊、SCP來(lai)電彈屏功(gong)(gong)能(neng)(neng)(neng)(neng)(neng)(neng)、REC電話(hua)錄(lu)音(yin)(yin)管(guan)(guan)(guan)(guan)理(li)功(gong)(gong)能(neng)(neng)(neng)(neng)(neng)(neng)、CRM客(ke)(ke)戶(hu)關系管(guan)(guan)(guan)(guan)理(li)功(gong)(gong)能(neng)(neng)(neng)(neng)(neng)(neng)、WOM工(gong)單(dan)管(guan)(guan)(guan)(guan)理(li)功(gong)(gong)能(neng)(neng)(neng)(neng)(neng)(neng)、 KLB知識庫管(guan)(guan)(guan)(guan)理(li)功(gong)(gong)能(neng)(neng)(neng)(neng)(neng)(neng)、CDR報表管(guan)(guan)(guan)(guan)理(li)功(gong)(gong)能(neng)(neng)(neng)(neng)(neng)(neng)、SYM系統(tong)管(guan)(guan)(guan)(guan)理(li)功(gong)(gong)能(neng)(neng)(neng)(neng)(neng)(neng)、CTM智(zhi)能(neng)(neng)(neng)(neng)(neng)(neng)監(jian)控功(gong)(gong)能(neng)(neng)(neng)(neng)(neng)(neng)、ANG座席(xi)管(guan)(guan)(guan)(guan)理(li)功(gong)(gong)能(neng)(neng)(neng)(neng)(neng)(neng)、自動(dong)傳真(zhen)功(gong)(gong)能(neng)(neng)(neng)(neng)(neng)(neng)、智(zhi)能(neng)(neng)(neng)(neng)(neng)(neng)值班管(guan)(guan)(guan)(guan)理(li)功(gong)(gong) 能(neng)(neng)(neng)(neng)(neng)(neng)、多方電話(hua)會(hui)議功(gong)(gong)能(neng)(neng)(neng)(neng)(neng)(neng)、語音(yin)(yin)留言功(gong)(gong)能(neng)(neng)(neng)(neng)(neng)(neng)、文本轉換(huan)語音(yin)(yin)功(gong)(gong)能(neng)(neng)(neng)(neng)(neng)(neng)、 短(duan)信平(ping)臺功(gong)(gong)能(neng)(neng)(neng)(neng)(neng)(neng)、 微(wei)信平(ping)臺功(gong)(gong)能(neng)(neng)(neng)(neng)(neng)(neng)、郵件平(ping)臺功(gong)(gong)能(neng)(neng)(neng)(neng)(neng)(neng)、即時通訊功(gong)(gong)能(neng)(neng)(neng)(neng)(neng)(neng)、節假日管(guan)(guan)(guan)(guan)理(li)功(gong)(gong) 能(neng)(neng)(neng)(neng)(neng)(neng)、黑白名單(dan)管(guan)(guan)(guan)(guan)理(li)功(gong)(gong)能(neng)(neng)(neng)(neng)(neng)(neng)、呼(hu)損(sun)管(guan)(guan)(guan)(guan)理(li)功(gong)(gong)能(neng)(neng)(neng)(neng)(neng)(neng)等(deng)。

　　樂科技術是廣西呼叫中心系統建設優秀供應商，在呼叫中心系統領域積累了豐富的經驗，特別是在廣西客服電話系統領(ling)域做過大量的(de)案例，市場占有率高達70%左右。如果您有呼叫(jiao)中心的(de)任何問題，可以聯系他們 。

廣西地區呼叫中心建設服務范圍包括且不限于以下地市：
南寧市(shi)、桂林市(shi)、柳州市(shi)、梧州市(shi)、欽州市(shi)、北海市(shi)、玉(yu)林市(shi)、貴港市(shi)、防城港市(shi)、百色市(shi)、崇左市(shi)、來賓市(shi)、賀州市(shi)、河池市(shi)