呼(hu)(hu)(hu)(hu)(hu)(hu)叫(jiao)中(zhong)心(xin)分為(wei)呼(hu)(hu)(hu)(hu)(hu)(hu)入(ru)型(xing)(xing)（客(ke)服型(xing)(xing)）呼(hu)(hu)(hu)(hu)(hu)(hu)叫(jiao)中(zhong)心(xin)和呼(hu)(hu)(hu)(hu)(hu)(hu)出型(xing)(xing)（營銷型(xing)(xing)）呼(hu)(hu)(hu)(hu)(hu)(hu)叫(jiao)中(zhong)心(xin)。呼(hu)(hu)(hu)(hu)(hu)(hu)入(ru)型(xing)(xing)呼(hu)(hu)(hu)(hu)(hu)(hu)叫(jiao)中(zhong)心(xin)也(ye)(ye)就是客(ke)服呼(hu)(hu)(hu)(hu)(hu)(hu)叫(jiao)中(zhong)心(xin)，專門讓用(yong)戶打進電話(hua)(hua)，坐席接聽電話(hua)(hua)解答(da)用(yong)戶的(de)問題的(de)。呼(hu)(hu)(hu)(hu)(hu)(hu)出型(xing)(xing)呼(hu)(hu)(hu)(hu)(hu)(hu)叫(jiao)中(zhong)心(xin)主要是打出電話(hua)(hua)用(yong)的(de)，也(ye)(ye)就是營銷型(xing)(xing)呼(hu)(hu)(hu)(hu)(hu)(hu)叫(jiao)中(zhong)心(xin)，一(yi)般的(de)營銷部做電話(hua)(hua)銷售(shou)用(yong)的(de)。

　　海南，簡稱“瓊”，省會海口，位于中國最南端。全省下轄4個地級市，5個縣級市，4個縣，6個自治縣。海南島是僅次于臺灣島的中國第二大島，海南省是中國國土面積（含海域）第一大省。海南省北以瓊州海峽與廣東省劃界，西臨北部灣與廣西壯族自治區和越南相對，東瀕南海與臺灣省對望，東南和南邊在南海中與菲律賓、文萊和馬來西亞為鄰。1988年4月，海南從廣東省劃出，獨立建省，海南省和海南經濟特區正式成立。海南經濟特區是中國最大的省級經濟特區和唯一的省級經濟特區。那么，海南客服呼叫中心發展水(shui)平(ping)怎(zen)么(me)樣呢(ni)？據記者(zhe)了解(jie)：最近幾年，隨著人們(men)對呼叫(jiao)中心越(yue)(yue)來(lai)越(yue)(yue)了解(jie)，海(hai)南(nan)地區的(de)(de)(de)企(qi)業(ye)也越(yue)(yue)來(lai)越(yue)(yue)重視客服呼叫(jiao)中心的(de)(de)(de)作用了，很多企(qi)業(ye)開(kai)始(shi)使用呼叫(jiao)中心系統來(lai)提高客戶(hu)(hu)服務(wu)水(shui)平(ping)和工作效率。海(hai)南(nan)客服呼叫(jiao)中心系統可以簡單(dan)的(de)(de)(de)描述一(yi)下(xia)流程：企(qi)業(ye)對外只宣(xuan)布一(yi)個客服電(dian)(dian)話（一(yi)般(ban)大(da)企(qi)業(ye)是(shi)(shi)400電(dian)(dian)話），用戶(hu)(hu)打(da)(da)進電(dian)(dian)話時，客服的(de)(de)(de)電(dian)(dian)腦會(hui)自動(dong)彈出該客戶(hu)(hu)的(de)(de)(de)資料，客戶(hu)(hu)是(shi)(shi)誰、買了什(shen)么(me)產(chan)品、遇到(dao)了什(shen)么(me)問(wen)題(ti)、打(da)(da)進過(guo)(guo)幾次(ci)電(dian)(dian)話、每(mei)次(ci)的(de)(de)(de)問(wen)題(ti)是(shi)(shi)什(shen)么(me)、是(shi)(shi)怎(zen)么(me)處(chu)理的(de)(de)(de)......這些客戶(hu)(hu)信息一(yi)目了然。大(da)家想一(yi)想，如(ru)果您(nin)是(shi)(shi)客戶(hu)(hu)，一(yi)打(da)(da)進電(dian)(dian)話，客服就把您(nin)當老朋友一(yi)樣，知(zhi)道(dao)(dao)您(nin)的(de)(de)(de)姓名(ming)、知(zhi)道(dao)(dao)您(nin)什(shen)么(me)時候打(da)(da)過(guo)(guo)電(dian)(dian)話、也知(zhi)道(dao)(dao)您(nin)遇到(dao)了什(shen)么(me)問(wen)題(ti)，是(shi)(shi)不是(shi)(shi)很親切(qie)，甚至有(you)賓至如(ru)歸的(de)(de)(de)感覺呢(ni)？

　　因此，海南的很多公司都開始采用客服呼叫中心，特別是那些大、中型的科技型企業，幾乎都建有自己的呼叫中心。海南客服電話呼叫中心能(neng)(neng)(neng)(neng)(neng)夠讓企業(ye)大幅提(ti)(ti)高(gao)效率(lv)、服務質(zhi)量、管(guan)(guan)(guan)理(li)(li)水平，更(geng)重要的(de)是提(ti)(ti)高(gao)用戶(hu)體驗，真正做到以客(ke)戶(hu)為中心。一般(ban)客(ke)服呼叫中心有以下功(gong)(gong)(gong)(gong)(gong)能(neng)(neng)(neng)(neng)(neng)：IVR自(zi)動(dong)語音(yin)導航、ACD智(zhi)能(neng)(neng)(neng)(neng)(neng)話務排隊(dui)、SCP來電(dian)彈屏功(gong)(gong)(gong)(gong)(gong)能(neng)(neng)(neng)(neng)(neng)、REC電(dian)話錄音(yin)管(guan)(guan)(guan)理(li)(li)功(gong)(gong)(gong)(gong)(gong)能(neng)(neng)(neng)(neng)(neng)、CRM客(ke)戶(hu)關系管(guan)(guan)(guan)理(li)(li)功(gong)(gong)(gong)(gong)(gong)能(neng)(neng)(neng)(neng)(neng)、WOM工(gong)單管(guan)(guan)(guan)理(li)(li)功(gong)(gong)(gong)(gong)(gong)能(neng)(neng)(neng)(neng)(neng)、 KLB知識(shi)庫管(guan)(guan)(guan)理(li)(li)功(gong)(gong)(gong)(gong)(gong)能(neng)(neng)(neng)(neng)(neng)、CDR報(bao)表管(guan)(guan)(guan)理(li)(li)功(gong)(gong)(gong)(gong)(gong)能(neng)(neng)(neng)(neng)(neng)、SYM系統管(guan)(guan)(guan)理(li)(li)功(gong)(gong)(gong)(gong)(gong)能(neng)(neng)(neng)(neng)(neng)、CTM智(zhi)能(neng)(neng)(neng)(neng)(neng)監控(kong)功(gong)(gong)(gong)(gong)(gong)能(neng)(neng)(neng)(neng)(neng)、ANG座席管(guan)(guan)(guan)理(li)(li)功(gong)(gong)(gong)(gong)(gong)能(neng)(neng)(neng)(neng)(neng)、自(zi)動(dong)傳真功(gong)(gong)(gong)(gong)(gong)能(neng)(neng)(neng)(neng)(neng)、智(zhi)能(neng)(neng)(neng)(neng)(neng)值班(ban)管(guan)(guan)(guan)理(li)(li)功(gong)(gong)(gong)(gong)(gong) 能(neng)(neng)(neng)(neng)(neng)、多方(fang)電(dian)話會議功(gong)(gong)(gong)(gong)(gong)能(neng)(neng)(neng)(neng)(neng)、語音(yin)留(liu)言功(gong)(gong)(gong)(gong)(gong)能(neng)(neng)(neng)(neng)(neng)、文本轉換語音(yin)功(gong)(gong)(gong)(gong)(gong)能(neng)(neng)(neng)(neng)(neng)、 短信平臺功(gong)(gong)(gong)(gong)(gong)能(neng)(neng)(neng)(neng)(neng)、 微信平臺功(gong)(gong)(gong)(gong)(gong)能(neng)(neng)(neng)(neng)(neng)、郵件平臺功(gong)(gong)(gong)(gong)(gong)能(neng)(neng)(neng)(neng)(neng)、即(ji)時通訊功(gong)(gong)(gong)(gong)(gong)能(neng)(neng)(neng)(neng)(neng)、節假日管(guan)(guan)(guan)理(li)(li)功(gong)(gong)(gong)(gong)(gong) 能(neng)(neng)(neng)(neng)(neng)、黑白名單管(guan)(guan)(guan)理(li)(li)功(gong)(gong)(gong)(gong)(gong)能(neng)(neng)(neng)(neng)(neng)、呼損管(guan)(guan)(guan)理(li)(li)功(gong)(gong)(gong)(gong)(gong)能(neng)(neng)(neng)(neng)(neng)等。

　　樂科技術是海南呼叫中心系統建設優秀供應商，在呼叫中心系統領域積累了豐富的經驗，特別是在海南客服電話系統領域(yu)做過大量的案例，市場占(zhan)有(you)率高達70%左右。如果您(nin)有(you)呼叫(jiao)中心的任何問(wen)題，可(ke)以(yi)聯系他們 。

海南地區呼叫中心建設服務范圍包括且不限于以下地市：
海口市(shi)(shi)(shi)(shi)、三亞市(shi)(shi)(shi)(shi)、瓊海市(shi)(shi)(shi)(shi)、文昌(chang)市(shi)(shi)(shi)(shi)、萬寧市(shi)(shi)(shi)(shi)、儋州市(shi)(shi)(shi)(shi)、東方(fang)市(shi)(shi)(shi)(shi)、五(wu)指山市(shi)(shi)(shi)(shi)