呼(hu)叫(jiao)(jiao)中(zhong)(zhong)(zhong)心(xin)(xin)分(fen)為(wei)呼(hu)入(ru)型(xing)(xing)（客服(fu)(fu)型(xing)(xing)）呼(hu)叫(jiao)(jiao)中(zhong)(zhong)(zhong)心(xin)(xin)和(he)呼(hu)出型(xing)(xing)（營銷型(xing)(xing)）呼(hu)叫(jiao)(jiao)中(zhong)(zhong)(zhong)心(xin)(xin)。呼(hu)入(ru)型(xing)(xing)呼(hu)叫(jiao)(jiao)中(zhong)(zhong)(zhong)心(xin)(xin)也就是(shi)(shi)客服(fu)(fu)呼(hu)叫(jiao)(jiao)中(zhong)(zhong)(zhong)心(xin)(xin)，專門讓(rang)用戶打進(jin)電(dian)話，坐席(xi)接聽電(dian)話解答用戶的(de)問題的(de)，處理客戶投訴的(de)。為(wei)了(le)做(zuo)好客戶服(fu)(fu)務，很多企業都(dou)建設了(le)客服(fu)(fu)呼(hu)叫(jiao)(jiao)中(zhong)(zhong)(zhong)心(xin)(xin)。因(yin)此(ci)，現代(dai)企業對(dui)客服(fu)(fu)型(xing)(xing)呼(hu)叫(jiao)(jiao)中(zhong)(zhong)(zhong)心(xin)(xin)的(de)需求(qiu)還是(shi)(shi)很大的(de)。

　　河北省，簡稱“冀”，因位于黃河以北而得名。河北省環抱首都北京，地處華北平原，東臨渤海、內環京津，西為太行山，北為燕山，燕山以北為張北高原。河北地處中原地區，文化博大精深，自古有“燕趙多有慷慨悲歌之士”之稱，是英雄輩出的地方。河北省會為石家莊市，下轄11個地級市，總人口7185萬，總面積18.88萬平方千米，是中國唯一兼有高原、山地、丘陵、平原、湖泊和海濱的省份，屬溫帶季風氣候。河北的唐山港、黃驊港、秦皇島港均躋身億噸大港行列。鐵路、公路貨物周轉量居中國大陸首位。2013年，京津冀一體化上升為重大國家戰略。那么，河北客服呼叫中心發展(zhan)水平怎么樣(yang)呢(ni)？據記者(zhe)了(le)(le)(le)(le)解(jie)：最近幾年，隨著人們對(dui)呼(hu)(hu)叫中(zhong)心(xin)(xin)越來越了(le)(le)(le)(le)解(jie)，河北地區的(de)企(qi)業也(ye)越來越重視客(ke)(ke)服(fu)呼(hu)(hu)叫中(zhong)心(xin)(xin)的(de)作用(yong)了(le)(le)(le)(le)，很(hen)多河北企(qi)業開始使(shi)用(yong)呼(hu)(hu)叫中(zhong)心(xin)(xin)系(xi)統來提高客(ke)(ke)戶服(fu)務水平和工(gong)作效(xiao)率。談到(dao)河北呼(hu)(hu)叫中(zhong)心(xin)(xin)系(xi)統，應(ying)該有很(hen)多人都(dou)聽(ting)說過樂科技(ji)術這(zhe)家(jia)公司(si)了(le)(le)(le)(le)，這(zhe)是河北客(ke)(ke)服(fu)呼(hu)(hu)叫中(zhong)心(xin)(xin)系(xi)統建設(she)最有名(ming)氣的(de)一(yi)家(jia)了(le)(le)(le)(le)。

　　樂科(ke)客(ke)(ke)(ke)服呼叫中心系統(tong)可(ke)以簡單的描述一(yi)(yi)(yi)下(xia)流程：企(qi)業對(dui)外只(zhi)宣布一(yi)(yi)(yi)個客(ke)(ke)(ke)服電(dian)話(hua)（一(yi)(yi)(yi)般大(da)企(qi)業是(shi)(shi)(shi)400電(dian)話(hua)），用戶(hu)(hu)打(da)(da)進(jin)電(dian)話(hua)時(shi)，電(dian)話(hua)語音導(dao)(dao)航會(hui)引導(dao)(dao)客(ke)(ke)(ke)戶(hu)(hu)操作，例(li)如：電(dian)話(hua)打(da)(da)入(ru)時(shi)有語音提示(shi)：“**業務請撥(bo)1，**業務請撥(bo)2，**業務請撥(bo)3，**人工服務請撥(bo)0……。” 當電(dian)話(hua)轉(zhuan)接到(dao)(dao)對(dui)應的客(ke)(ke)(ke)服時(shi)，電(dian)腦(nao)會(hui)自動彈出該客(ke)(ke)(ke)戶(hu)(hu)的資(zi)料，客(ke)(ke)(ke)戶(hu)(hu)是(shi)(shi)(shi)誰、買了(le)什么(me)產(chan)品、遇到(dao)(dao)了(le)什么(me)問(wen)題(ti)(ti)、打(da)(da)進(jin)過(guo)幾(ji)次電(dian)話(hua)、每(mei)次的問(wen)題(ti)(ti)是(shi)(shi)(shi)什么(me)、是(shi)(shi)(shi)怎么(me)處理的......這些(xie)客(ke)(ke)(ke)戶(hu)(hu)信(xin)息一(yi)(yi)(yi)目了(le)然。大(da)家想一(yi)(yi)(yi)想，如果(guo)您(nin)是(shi)(shi)(shi)客(ke)(ke)(ke)戶(hu)(hu)，一(yi)(yi)(yi)打(da)(da)進(jin)電(dian)話(hua)，客(ke)(ke)(ke)服就把(ba)您(nin)當老朋友一(yi)(yi)(yi)樣，知(zhi)道(dao)(dao)您(nin)的姓名、知(zhi)道(dao)(dao)您(nin)什么(me)時(shi)候打(da)(da)過(guo)電(dian)話(hua)、也知(zhi)道(dao)(dao)您(nin)遇到(dao)(dao)了(le)什么(me)問(wen)題(ti)(ti)，是(shi)(shi)(shi)不是(shi)(shi)(shi)很親切，甚(shen)至(zhi)有賓至(zhi)如歸(gui)的感覺呢？

　　因此，河北的很多公司都是采用樂科技術提供的客服呼叫中心，特別是那些大、中型的科技型企業。河北客服電話呼叫中心能(neng)(neng)(neng)(neng)(neng)夠讓企業大幅提高效率(lv)、服務質(zhi)量、管(guan)理(li)(li)水平，更重要的是提高用戶體驗，真正做到以(yi)客(ke)戶為(wei)中心。樂科(ke)客(ke)服呼叫中心系統一般有以(yi)下功(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)能(neng)(neng)(neng)(neng)(neng)：IVR自動語(yu)(yu)音(yin)(yin)導航(hang)、ACD智(zhi)能(neng)(neng)(neng)(neng)(neng)話務排隊、SCP來電彈屏功(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)能(neng)(neng)(neng)(neng)(neng)、REC電話錄(lu)音(yin)(yin)管(guan)理(li)(li)功(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)能(neng)(neng)(neng)(neng)(neng)、CRM客(ke)戶關系管(guan)理(li)(li)功(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)能(neng)(neng)(neng)(neng)(neng)、WOM工單(dan)管(guan)理(li)(li)功(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)能(neng)(neng)(neng)(neng)(neng)、 KLB知(zhi)識(shi)庫管(guan)理(li)(li)功(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)能(neng)(neng)(neng)(neng)(neng)、CDR報表管(guan)理(li)(li)功(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)能(neng)(neng)(neng)(neng)(neng)、SYM系統管(guan)理(li)(li)功(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)能(neng)(neng)(neng)(neng)(neng)、CTM智(zhi)能(neng)(neng)(neng)(neng)(neng)監控功(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)能(neng)(neng)(neng)(neng)(neng)、ANG座席管(guan)理(li)(li)功(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)能(neng)(neng)(neng)(neng)(neng)、自動傳真功(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)能(neng)(neng)(neng)(neng)(neng)、智(zhi)能(neng)(neng)(neng)(neng)(neng)值班(ban)管(guan)理(li)(li)功(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong) 能(neng)(neng)(neng)(neng)(neng)、多方電話會議功(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)能(neng)(neng)(neng)(neng)(neng)、語(yu)(yu)音(yin)(yin)留言(yan)功(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)能(neng)(neng)(neng)(neng)(neng)、文本轉換語(yu)(yu)音(yin)(yin)功(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)能(neng)(neng)(neng)(neng)(neng)、 短信平臺(tai)(tai)功(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)能(neng)(neng)(neng)(neng)(neng)、 微信平臺(tai)(tai)功(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)能(neng)(neng)(neng)(neng)(neng)、郵件(jian)平臺(tai)(tai)功(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)能(neng)(neng)(neng)(neng)(neng)、即時通(tong)訊功(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)能(neng)(neng)(neng)(neng)(neng)、節假(jia)日管(guan)理(li)(li)功(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong) 能(neng)(neng)(neng)(neng)(neng)、黑白(bai)名單(dan)管(guan)理(li)(li)功(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)能(neng)(neng)(neng)(neng)(neng)、呼損管(guan)理(li)(li)功(gong)(gong)(gong)(gong)(gong)(gong)(gong)(gong)能(neng)(neng)(neng)(neng)(neng)等。

　　樂科技術是河北呼叫中心系統建設優秀供應商，在呼叫中心系統領域積累了豐富的經驗，特別是在河北客服電話系統領域做過大量(liang)的案例，市(shi)場占有率高達(da)45%左右。如果您有呼叫(jiao)中心的任何問題，可以聯系他們(men) 。

河北地區呼叫中心建設服務范圍包括且不限于以下地市：
石家莊、唐(tang)山、秦皇島、邯鄲、邢臺、保(bao)定、張家口、承德、滄(cang)州、廊(lang)坊、衡水