呼(hu)(hu)叫(jiao)(jiao)中(zhong)心(xin)(xin)(xin)分為呼(hu)(hu)入型(xing)(xing)（客(ke)服型(xing)(xing)）呼(hu)(hu)叫(jiao)(jiao)中(zhong)心(xin)(xin)(xin)和呼(hu)(hu)出(chu)(chu)型(xing)(xing)（營銷型(xing)(xing)）呼(hu)(hu)叫(jiao)(jiao)中(zhong)心(xin)(xin)(xin)。呼(hu)(hu)入型(xing)(xing)呼(hu)(hu)叫(jiao)(jiao)中(zhong)心(xin)(xin)(xin)也(ye)就(jiu)是(shi)客(ke)服呼(hu)(hu)叫(jiao)(jiao)中(zhong)心(xin)(xin)(xin)，專門讓用(yong)戶(hu)打(da)進電(dian)(dian)話，坐席(xi)接(jie)聽電(dian)(dian)話解答用(yong)戶(hu)的(de)(de)(de)問題的(de)(de)(de)。呼(hu)(hu)出(chu)(chu)型(xing)(xing)呼(hu)(hu)叫(jiao)(jiao)中(zhong)心(xin)(xin)(xin)主(zhu)要是(shi)打(da)出(chu)(chu)電(dian)(dian)話用(yong)的(de)(de)(de)，也(ye)就(jiu)是(shi)營銷型(xing)(xing)呼(hu)(hu)叫(jiao)(jiao)中(zhong)心(xin)(xin)(xin)，一(yi)般的(de)(de)(de)營銷部(bu)做電(dian)(dian)話銷售用(yong)的(de)(de)(de)。

　　江西，簡稱“贛”，是江南“魚米之鄉”，古有“吳頭楚尾，粵戶閩庭”之稱。因公元733年唐玄宗設江南西道而得省名，又因省內最大河流為贛江而簡稱贛。江西地處中國東南部，東鄰浙江省、福建省，南連廣東省，西接湖南省，北毗湖北省、安徽省而共接長江，屬于華東地區。江西省糧食作物以水稻為主，次為小麥。還盛產油菜、棉花、油茶、茶葉等。主要工業為有色冶金、煤炭、鋼鐵、機械制造、化肥等。景德鎮的瓷器歷史悠久，產品馳名中外。江西客服呼叫中心發展(zhan)水平(ping)怎么(me)(me)(me)(me)樣(yang)呢？最近(jin)幾(ji)年，隨著人們對(dui)呼(hu)(hu)叫(jiao)中(zhong)(zhong)心越(yue)(yue)來越(yue)(yue)了(le)(le)解，江西地區的(de)(de)(de)企(qi)(qi)(qi)業(ye)也越(yue)(yue)來越(yue)(yue)重視客(ke)服(fu)(fu)呼(hu)(hu)叫(jiao)中(zhong)(zhong)心的(de)(de)(de)作(zuo)用(yong)了(le)(le)，很多企(qi)(qi)(qi)業(ye)開始使用(yong)呼(hu)(hu)叫(jiao)中(zhong)(zhong)心系統來提高客(ke)戶(hu)服(fu)(fu)務水平(ping)和工作(zuo)效率。江西客(ke)服(fu)(fu)呼(hu)(hu)叫(jiao)中(zhong)(zhong)心系統可以(yi)簡單的(de)(de)(de)描述一(yi)(yi)(yi)(yi)下流程：企(qi)(qi)(qi)業(ye)對(dui)外只宣布(bu)一(yi)(yi)(yi)(yi)個客(ke)服(fu)(fu)電(dian)話(hua)(hua)（一(yi)(yi)(yi)(yi)般大企(qi)(qi)(qi)業(ye)是(shi)400電(dian)話(hua)(hua)），用(yong)戶(hu)打進電(dian)話(hua)(hua)時，客(ke)服(fu)(fu)的(de)(de)(de)電(dian)腦會自動彈出該客(ke)戶(hu)的(de)(de)(de)資料，客(ke)戶(hu)是(shi)誰、買(mai)了(le)(le)什(shen)么(me)(me)(me)(me)產品(pin)、遇到(dao)了(le)(le)什(shen)么(me)(me)(me)(me)問(wen)題、打進過幾(ji)次(ci)(ci)電(dian)話(hua)(hua)、每次(ci)(ci)的(de)(de)(de)問(wen)題是(shi)什(shen)么(me)(me)(me)(me)、是(shi)怎么(me)(me)(me)(me)處(chu)理的(de)(de)(de)......這些客(ke)戶(hu)信息一(yi)(yi)(yi)(yi)目了(le)(le)然。大家(jia)想一(yi)(yi)(yi)(yi)想，如果您(nin)(nin)(nin)是(shi)客(ke)戶(hu)，一(yi)(yi)(yi)(yi)打進電(dian)話(hua)(hua)，客(ke)服(fu)(fu)就把您(nin)(nin)(nin)當老朋友一(yi)(yi)(yi)(yi)樣(yang)，知(zhi)道您(nin)(nin)(nin)的(de)(de)(de)姓名、知(zhi)道您(nin)(nin)(nin)什(shen)么(me)(me)(me)(me)時候(hou)打過電(dian)話(hua)(hua)、也知(zhi)道您(nin)(nin)(nin)遇到(dao)了(le)(le)什(shen)么(me)(me)(me)(me)問(wen)題，是(shi)不是(shi)很親切，甚至有賓至如歸的(de)(de)(de)感覺呢？

　　因此，江西的很多公司都開始采用客服呼叫中心，特別是那些大、中型的科技型企業，幾乎都建有自己的呼叫中心。江西客服電話呼叫中心能(neng)(neng)(neng)(neng)(neng)(neng)(neng)(neng)夠讓企業大幅提(ti)高(gao)效率、服(fu)務質量、管(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)水平，更重要的(de)是提(ti)高(gao)用戶(hu)體(ti)驗，真(zhen)正(zheng)做到(dao)以(yi)客戶(hu)為(wei)中心(xin)。一般客服(fu)呼叫中心(xin)有以(yi)下功(gong)(gong)(gong)(gong)能(neng)(neng)(neng)(neng)(neng)(neng)(neng)(neng)：IVR自(zi)(zi)動(dong)語音(yin)(yin)導航、ACD智能(neng)(neng)(neng)(neng)(neng)(neng)(neng)(neng)話務排隊、SCP來電(dian)(dian)(dian)彈(dan)屏(ping)功(gong)(gong)(gong)(gong)能(neng)(neng)(neng)(neng)(neng)(neng)(neng)(neng)、REC電(dian)(dian)(dian)話錄音(yin)(yin)管(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)功(gong)(gong)(gong)(gong)能(neng)(neng)(neng)(neng)(neng)(neng)(neng)(neng)、CRM客戶(hu)關系(xi)管(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)功(gong)(gong)(gong)(gong)能(neng)(neng)(neng)(neng)(neng)(neng)(neng)(neng)、WOM工單管(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)功(gong)(gong)(gong)(gong)能(neng)(neng)(neng)(neng)(neng)(neng)(neng)(neng)、 KLB知(zhi)識庫管(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)功(gong)(gong)(gong)(gong)能(neng)(neng)(neng)(neng)(neng)(neng)(neng)(neng)、CDR報表管(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)功(gong)(gong)(gong)(gong)能(neng)(neng)(neng)(neng)(neng)(neng)(neng)(neng)、SYM系(xi)統(tong)管(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)功(gong)(gong)(gong)(gong)能(neng)(neng)(neng)(neng)(neng)(neng)(neng)(neng)、CTM智能(neng)(neng)(neng)(neng)(neng)(neng)(neng)(neng)監控功(gong)(gong)(gong)(gong)能(neng)(neng)(neng)(neng)(neng)(neng)(neng)(neng)、ANG座席管(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)功(gong)(gong)(gong)(gong)能(neng)(neng)(neng)(neng)(neng)(neng)(neng)(neng)、自(zi)(zi)動(dong)傳(chuan)真(zhen)功(gong)(gong)(gong)(gong)能(neng)(neng)(neng)(neng)(neng)(neng)(neng)(neng)、智能(neng)(neng)(neng)(neng)(neng)(neng)(neng)(neng)值班管(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)功(gong)(gong)(gong)(gong) 能(neng)(neng)(neng)(neng)(neng)(neng)(neng)(neng)、多方電(dian)(dian)(dian)話會(hui)議功(gong)(gong)(gong)(gong)能(neng)(neng)(neng)(neng)(neng)(neng)(neng)(neng)、語音(yin)(yin)留言功(gong)(gong)(gong)(gong)能(neng)(neng)(neng)(neng)(neng)(neng)(neng)(neng)、文本轉換語音(yin)(yin)功(gong)(gong)(gong)(gong)能(neng)(neng)(neng)(neng)(neng)(neng)(neng)(neng)、 短(duan)信平臺功(gong)(gong)(gong)(gong)能(neng)(neng)(neng)(neng)(neng)(neng)(neng)(neng)、 微信平臺功(gong)(gong)(gong)(gong)能(neng)(neng)(neng)(neng)(neng)(neng)(neng)(neng)、郵(you)件平臺功(gong)(gong)(gong)(gong)能(neng)(neng)(neng)(neng)(neng)(neng)(neng)(neng)、即時通(tong)訊功(gong)(gong)(gong)(gong)能(neng)(neng)(neng)(neng)(neng)(neng)(neng)(neng)、節(jie)假日管(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)功(gong)(gong)(gong)(gong) 能(neng)(neng)(neng)(neng)(neng)(neng)(neng)(neng)、黑白名單管(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)功(gong)(gong)(gong)(gong)能(neng)(neng)(neng)(neng)(neng)(neng)(neng)(neng)、呼損管(guan)(guan)(guan)(guan)(guan)理(li)(li)(li)功(gong)(gong)(gong)(gong)能(neng)(neng)(neng)(neng)(neng)(neng)(neng)(neng)等。

　　樂科技術是江西呼叫中心系統建設優秀供應商，在呼叫中心系統領域積累了豐富的經驗，特別是在江西客服電話系統領域做過大量的(de)案(an)例，市(shi)場占有率高達(da)70%左右。如果您有呼叫(jiao)中心的(de)任何問題(ti)，可以(yi)聯系他們 。

江西地區呼叫中心建設服務范圍包括且不限于以下地市：
南(nan)昌、九江、贛(gan)州、上饒、宜(yi)春、景德鎮(zhen)、撫(fu)州、吉安、新余、鷹潭、萍鄉