呼(hu)叫(jiao)中(zhong)(zhong)心(xin)分(fen)為呼(hu)入型(xing)（客服(fu)(fu)型(xing)）呼(hu)叫(jiao)中(zhong)(zhong)心(xin)和呼(hu)出型(xing)（營(ying)(ying)銷型(xing)）呼(hu)叫(jiao)中(zhong)(zhong)心(xin)。呼(hu)入型(xing)呼(hu)叫(jiao)中(zhong)(zhong)心(xin)也就是客服(fu)(fu)呼(hu)叫(jiao)中(zhong)(zhong)心(xin)，專(zhuan)門讓用(yong)戶打進電話(hua)，坐席接聽電話(hua)解(jie)答用(yong)戶的問題的。呼(hu)出型(xing)呼(hu)叫(jiao)中(zhong)(zhong)心(xin)主要(yao)是打出電話(hua)用(yong)的，也就是營(ying)(ying)銷型(xing)呼(hu)叫(jiao)中(zhong)(zhong)心(xin)，一(yi)般的營(ying)(ying)銷部做電話(hua)銷售用(yong)的。

　　湖北，簡稱“鄂”，省會武漢，位于中國中部偏南、長江中游，洞庭湖以北，故名湖北。湖北東連安徽，南鄰江西、湖南，西連重慶，西北與陜西為鄰，北接河南。湖北省東、西、北三面環山，中部為“魚米之鄉”的江漢平原。湖北是承東啟西、連南接北的交通樞紐，武漢天河國際機場是中國內陸重要的空港。長江自西向東，橫貫全省1062公里。長江及其最大支流漢江，潤澤楚天，水網縱橫，湖泊密布，湖北省因此又稱“千湖之省”。湖北省現下轄：1個副省級市（武漢市）；11個地級市（黃石市、十堰市、宜昌市、襄陽市、鄂州市、荊門市、孝感市、荊州市、黃岡市、咸寧市、隨州市）；1個自治州（恩施土家族苗族自治州）；3個直管市（仙桃市、潛江市、天門市）；1個林區（神農架林區）。湖北客服呼叫中心發(fa)展水平怎么(me)樣呢？據記者了(le)解(jie)(jie)：最(zui)近幾年，隨著(zhu)人們對(dui)呼叫(jiao)中(zhong)(zhong)心越來越了(le)解(jie)(jie)，湖北地(di)區的(de)企(qi)業也越來越重視客(ke)(ke)服(fu)呼叫(jiao)中(zhong)(zhong)心的(de)作用(yong)了(le)，很(hen)多企(qi)業開(kai)始使用(yong)呼叫(jiao)中(zhong)(zhong)心系統(tong)來提高客(ke)(ke)戶(hu)服(fu)務水平和工作效率。湖北客(ke)(ke)服(fu)呼叫(jiao)中(zhong)(zhong)心系統(tong)可以簡單的(de)描(miao)述一(yi)下流(liu)程：企(qi)業對(dui)外只宣(xuan)布一(yi)個客(ke)(ke)服(fu)電話(hua)（一(yi)般(ban)大企(qi)業是(shi)400電話(hua)），用(yong)戶(hu)打(da)進電話(hua)時(shi)(shi)，客(ke)(ke)服(fu)的(de)電腦會自動(dong)彈出該(gai)客(ke)(ke)戶(hu)的(de)資料，客(ke)(ke)戶(hu)是(shi)誰、買(mai)了(le)什么(me)產品、遇(yu)到了(le)什么(me)問題(ti)、打(da)進過幾次電話(hua)、每(mei)次的(de)問題(ti)是(shi)什么(me)、是(shi)怎么(me)處理的(de)......這些(xie)客(ke)(ke)戶(hu)信息一(yi)目(mu)了(le)然。大家想一(yi)想，如果您(nin)(nin)是(shi)客(ke)(ke)戶(hu)，一(yi)打(da)進電話(hua)，客(ke)(ke)服(fu)就把您(nin)(nin)當老朋友(you)一(yi)樣，知道您(nin)(nin)的(de)姓名、知道您(nin)(nin)什么(me)時(shi)(shi)候打(da)過電話(hua)、也知道您(nin)(nin)遇(yu)到了(le)什么(me)問題(ti)，是(shi)不是(shi)很(hen)親切，甚至有賓至如歸的(de)感覺呢？

　　因此，湖北的很多公司都開始采用客服呼叫中心，特別是那些大、中型的科技型企業，幾乎都建有自己的呼叫中心。湖北客服電話呼叫中心能(neng)(neng)(neng)(neng)(neng)夠讓企業大(da)幅提(ti)高效(xiao)率、服務質量、管(guan)(guan)理(li)(li)水平，更(geng)重(zhong)要的是(shi)提(ti)高用戶體驗，真正做到以客(ke)戶為(wei)中心(xin)。一(yi)般客(ke)服呼叫中心(xin)有(you)以下功(gong)(gong)(gong)(gong)能(neng)(neng)(neng)(neng)(neng)：IVR自動(dong)語音導(dao)航、ACD智(zhi)能(neng)(neng)(neng)(neng)(neng)話務排(pai)隊、SCP來電彈屏功(gong)(gong)(gong)(gong)能(neng)(neng)(neng)(neng)(neng)、REC電話錄音管(guan)(guan)理(li)(li)功(gong)(gong)(gong)(gong)能(neng)(neng)(neng)(neng)(neng)、CRM客(ke)戶關系管(guan)(guan)理(li)(li)功(gong)(gong)(gong)(gong)能(neng)(neng)(neng)(neng)(neng)、WOM工單管(guan)(guan)理(li)(li)功(gong)(gong)(gong)(gong)能(neng)(neng)(neng)(neng)(neng)、 KLB知識庫管(guan)(guan)理(li)(li)功(gong)(gong)(gong)(gong)能(neng)(neng)(neng)(neng)(neng)、CDR報表(biao)管(guan)(guan)理(li)(li)功(gong)(gong)(gong)(gong)能(neng)(neng)(neng)(neng)(neng)、SYM系統管(guan)(guan)理(li)(li)功(gong)(gong)(gong)(gong)能(neng)(neng)(neng)(neng)(neng)、CTM智(zhi)能(neng)(neng)(neng)(neng)(neng)監控功(gong)(gong)(gong)(gong)能(neng)(neng)(neng)(neng)(neng)、ANG座席(xi)管(guan)(guan)理(li)(li)功(gong)(gong)(gong)(gong)能(neng)(neng)(neng)(neng)(neng)、自動(dong)傳真功(gong)(gong)(gong)(gong)能(neng)(neng)(neng)(neng)(neng)、智(zhi)能(neng)(neng)(neng)(neng)(neng)值班管(guan)(guan)理(li)(li)功(gong)(gong)(gong)(gong) 能(neng)(neng)(neng)(neng)(neng)、多(duo)方電話會議(yi)功(gong)(gong)(gong)(gong)能(neng)(neng)(neng)(neng)(neng)、語音留言功(gong)(gong)(gong)(gong)能(neng)(neng)(neng)(neng)(neng)、文本(ben)轉換語音功(gong)(gong)(gong)(gong)能(neng)(neng)(neng)(neng)(neng)、 短信(xin)平臺功(gong)(gong)(gong)(gong)能(neng)(neng)(neng)(neng)(neng)、 微(wei)信(xin)平臺功(gong)(gong)(gong)(gong)能(neng)(neng)(neng)(neng)(neng)、郵件平臺功(gong)(gong)(gong)(gong)能(neng)(neng)(neng)(neng)(neng)、即時通訊功(gong)(gong)(gong)(gong)能(neng)(neng)(neng)(neng)(neng)、節假日管(guan)(guan)理(li)(li)功(gong)(gong)(gong)(gong) 能(neng)(neng)(neng)(neng)(neng)、黑白(bai)名單管(guan)(guan)理(li)(li)功(gong)(gong)(gong)(gong)能(neng)(neng)(neng)(neng)(neng)、呼損管(guan)(guan)理(li)(li)功(gong)(gong)(gong)(gong)能(neng)(neng)(neng)(neng)(neng)等。

　　樂科技術是湖北呼叫中心系統建設優秀供應商，在呼叫中心系統領域積累了豐富的經驗，特別是在湖北客服電話系統領(ling)域做過大量的(de)案(an)例，市場占有率高達70%左右。如(ru)果(guo)您(nin)有呼叫中心的(de)任何問(wen)題，可以(yi)聯系(xi)他們 。