呼(hu)(hu)(hu)叫(jiao)中心(xin)(xin)(xin)分為(wei)呼(hu)(hu)(hu)入型(xing)(xing)（客服(fu)(fu)型(xing)(xing)）呼(hu)(hu)(hu)叫(jiao)中心(xin)(xin)(xin)和呼(hu)(hu)(hu)出型(xing)(xing)（營銷型(xing)(xing)）呼(hu)(hu)(hu)叫(jiao)中心(xin)(xin)(xin)。呼(hu)(hu)(hu)入型(xing)(xing)呼(hu)(hu)(hu)叫(jiao)中心(xin)(xin)(xin)也(ye)就(jiu)是客服(fu)(fu)呼(hu)(hu)(hu)叫(jiao)中心(xin)(xin)(xin)，專門讓(rang)用(yong)(yong)戶(hu)打(da)進電(dian)話(hua)，坐席接聽電(dian)話(hua)解答用(yong)(yong)戶(hu)的問(wen)題的。呼(hu)(hu)(hu)出型(xing)(xing)呼(hu)(hu)(hu)叫(jiao)中心(xin)(xin)(xin)主要是打(da)出電(dian)話(hua)用(yong)(yong)的，也(ye)就(jiu)是營銷型(xing)(xing)呼(hu)(hu)(hu)叫(jiao)中心(xin)(xin)(xin)，一般(ban)的營銷部(bu)做電(dian)話(hua)銷售用(yong)(yong)的。

　　湖南省地處中國中部、長江中游，因大部分區域處于洞庭湖以南而得名“湖南”，湖南東臨江西，西接重慶、貴州，南毗廣東、廣西，北與湖北相連。土地面積21.18萬平方千米，占中國國土面積的2.2%，全省總人口6783.0萬人，湖南自古有“惟楚有材，于斯為盛”之譽。湖南省包含長沙市、郴州市、婁底市、衡陽市、株洲市、湘潭市、岳陽市、常德市、邵陽市、益陽市、永州市、張家界、懷化市等14個地州市。湖南客服呼叫中心發展水平怎么(me)(me)樣(yang)呢(ni)(ni)？據(ju)記者了(le)解(jie)：最近幾年(nian)，隨著(zhu)人們對(dui)呼(hu)叫(jiao)(jiao)中(zhong)心(xin)(xin)(xin)越(yue)(yue)來(lai)越(yue)(yue)了(le)解(jie)，湖(hu)南地區的(de)(de)(de)企業(ye)(ye)也(ye)越(yue)(yue)來(lai)越(yue)(yue)重視客(ke)服呼(hu)叫(jiao)(jiao)中(zhong)心(xin)(xin)(xin)的(de)(de)(de)作(zuo)用(yong)了(le)，很(hen)多(duo)企業(ye)(ye)開始使用(yong)呼(hu)叫(jiao)(jiao)中(zhong)心(xin)(xin)(xin)系(xi)統來(lai)提(ti)高客(ke)戶(hu)服務水平和工作(zuo)效率。湖(hu)南客(ke)服呼(hu)叫(jiao)(jiao)中(zhong)心(xin)(xin)(xin)系(xi)統可以簡單的(de)(de)(de)描述(shu)一下流程：企業(ye)(ye)對(dui)外只宣布一個客(ke)服電話(hua)（一般大企業(ye)(ye)是(shi)(shi)(shi)400電話(hua)），用(yong)戶(hu)打(da)進(jin)電話(hua)時，客(ke)服的(de)(de)(de)電腦(nao)會自動彈(dan)出該客(ke)戶(hu)的(de)(de)(de)資料(liao)，客(ke)戶(hu)是(shi)(shi)(shi)誰、買了(le)什(shen)(shen)么(me)(me)產品(pin)、遇到了(le)什(shen)(shen)么(me)(me)問題、打(da)進(jin)過(guo)幾次電話(hua)、每次的(de)(de)(de)問題是(shi)(shi)(shi)什(shen)(shen)么(me)(me)、是(shi)(shi)(shi)怎么(me)(me)處理(li)的(de)(de)(de)......這些客(ke)戶(hu)信息一目了(le)然。大家想一想，如(ru)果(guo)您(nin)(nin)是(shi)(shi)(shi)客(ke)戶(hu)，一打(da)進(jin)電話(hua)，客(ke)服就把您(nin)(nin)當老朋(peng)友一樣(yang)，知(zhi)道(dao)您(nin)(nin)的(de)(de)(de)姓名、知(zhi)道(dao)您(nin)(nin)什(shen)(shen)么(me)(me)時候打(da)過(guo)電話(hua)、也(ye)知(zhi)道(dao)您(nin)(nin)遇到了(le)什(shen)(shen)么(me)(me)問題，是(shi)(shi)(shi)不是(shi)(shi)(shi)很(hen)親切(qie)，甚(shen)至(zhi)有賓至(zhi)如(ru)歸的(de)(de)(de)感覺(jue)呢(ni)(ni)？

　　因此，湖南的很多公司都開始采用客服呼叫中心，特別是那些大、中型的科技型企業，幾乎都建有自己的呼叫中心。湖南客服電話呼叫中心能(neng)(neng)(neng)(neng)(neng)(neng)(neng)(neng)(neng)夠讓企業大幅提高(gao)效率、服務質量、管理(li)(li)(li)(li)水平(ping)，更重(zhong)要的是提高(gao)用(yong)戶體驗，真正做到以客(ke)戶為中心。一般客(ke)服呼叫中心有以下(xia)功(gong)(gong)能(neng)(neng)(neng)(neng)(neng)(neng)(neng)(neng)(neng)：IVR自(zi)動(dong)語音(yin)導(dao)航、ACD智能(neng)(neng)(neng)(neng)(neng)(neng)(neng)(neng)(neng)話務排(pai)隊、SCP來電彈(dan)屏功(gong)(gong)能(neng)(neng)(neng)(neng)(neng)(neng)(neng)(neng)(neng)、REC電話錄音(yin)管理(li)(li)(li)(li)功(gong)(gong)能(neng)(neng)(neng)(neng)(neng)(neng)(neng)(neng)(neng)、CRM客(ke)戶關系管理(li)(li)(li)(li)功(gong)(gong)能(neng)(neng)(neng)(neng)(neng)(neng)(neng)(neng)(neng)、WOM工單管理(li)(li)(li)(li)功(gong)(gong)能(neng)(neng)(neng)(neng)(neng)(neng)(neng)(neng)(neng)、 KLB知識庫管理(li)(li)(li)(li)功(gong)(gong)能(neng)(neng)(neng)(neng)(neng)(neng)(neng)(neng)(neng)、CDR報表管理(li)(li)(li)(li)功(gong)(gong)能(neng)(neng)(neng)(neng)(neng)(neng)(neng)(neng)(neng)、SYM系統管理(li)(li)(li)(li)功(gong)(gong)能(neng)(neng)(neng)(neng)(neng)(neng)(neng)(neng)(neng)、CTM智能(neng)(neng)(neng)(neng)(neng)(neng)(neng)(neng)(neng)監控功(gong)(gong)能(neng)(neng)(neng)(neng)(neng)(neng)(neng)(neng)(neng)、ANG座席管理(li)(li)(li)(li)功(gong)(gong)能(neng)(neng)(neng)(neng)(neng)(neng)(neng)(neng)(neng)、自(zi)動(dong)傳真功(gong)(gong)能(neng)(neng)(neng)(neng)(neng)(neng)(neng)(neng)(neng)、智能(neng)(neng)(neng)(neng)(neng)(neng)(neng)(neng)(neng)值班管理(li)(li)(li)(li)功(gong)(gong) 能(neng)(neng)(neng)(neng)(neng)(neng)(neng)(neng)(neng)、多方(fang)電話會議(yi)功(gong)(gong)能(neng)(neng)(neng)(neng)(neng)(neng)(neng)(neng)(neng)、語音(yin)留(liu)言功(gong)(gong)能(neng)(neng)(neng)(neng)(neng)(neng)(neng)(neng)(neng)、文本(ben)轉換語音(yin)功(gong)(gong)能(neng)(neng)(neng)(neng)(neng)(neng)(neng)(neng)(neng)、 短(duan)信(xin)平(ping)臺(tai)功(gong)(gong)能(neng)(neng)(neng)(neng)(neng)(neng)(neng)(neng)(neng)、 微信(xin)平(ping)臺(tai)功(gong)(gong)能(neng)(neng)(neng)(neng)(neng)(neng)(neng)(neng)(neng)、郵件平(ping)臺(tai)功(gong)(gong)能(neng)(neng)(neng)(neng)(neng)(neng)(neng)(neng)(neng)、即時通(tong)訊功(gong)(gong)能(neng)(neng)(neng)(neng)(neng)(neng)(neng)(neng)(neng)、節(jie)假日管理(li)(li)(li)(li)功(gong)(gong) 能(neng)(neng)(neng)(neng)(neng)(neng)(neng)(neng)(neng)、黑白名單管理(li)(li)(li)(li)功(gong)(gong)能(neng)(neng)(neng)(neng)(neng)(neng)(neng)(neng)(neng)、呼損管理(li)(li)(li)(li)功(gong)(gong)能(neng)(neng)(neng)(neng)(neng)(neng)(neng)(neng)(neng)等。

　　樂科技術是湖南呼叫中心系統建設優秀供應商，在呼叫中心系統領域積累了豐富的經驗，特別是在湖南客服電話系統領(ling)域做過(guo)大量的(de)案例(li)，市場(chang)占有(you)率高(gao)達70%左右。如果您有(you)呼(hu)叫(jiao)中(zhong)心(xin)的(de)任何問(wen)題，可以聯系他(ta)們 。